Customer Service Administrative Assistant
Resume:
VTResume****
Vanessa Thomas
Objective: To utilize my medical, administrative, and customer service skills in a supportive and professional environment, focusing on community health and service coordination.
**********@*****.***
RELEVANT EXPERIENCE
Walgreens, Princeton NJ — Store Lead
July 2023 - September 2024
●Supervised and led a team of store associates in delivering excellent customer service.
●Managed store operations, including inventory control, sales, and customer inquiries.
●Ensured compliance with store policies and procedures while fostering a positive work environment.
●Trained new staff members and provided ongoing sure pport to ensure efficient store operations.
Community Management Services Group
Mt Laurel NJ— Administrative Assistant Customer Service Representative
January 2007 - March 2007
●Assisted community members with service inquiries, providing guidance on available resources.
●Managed communication between property managers and residents to address concerns.
●Maintained records of service requests and followed up on resolutions.
Princeton Dermatology Associates, Princeton NJ — Certified Medical Assistant
September 2013 - March 2014
●Supported medical professionals by preparing patients for exams, taking vital signs, and assisting with procedures.
●Managed patient records and provided patient education on dermatological health.
●Conducted administrative duties such as scheduling appointments and managing billing.
PROFESSIONAL EXPERIENCE (Continued)
Amazon, Robbinsville, NJ — Fulfillment Associate
August 2015 - August 2022
●Assisted with order processing, packaging, and shipment to meet company standards.
●Coordinated inventory management and maintained quality control of incoming and outgoing products.
● Collaborated with team members to ensure the timely completion of customer orders.
USInvest, Princeton, NJ — Executive Assistant
December 2012 - January 2013
● Provided executive support through scheduling, correspondence management, and organizing meetings.
● Assisted in preparing reports and maintaining records.
Top Notch Cleaning of NJ, Hamilton, NJ — Commercial Cleaning Technician
December 2010 - June 2012
● Maintained cleanliness and hygiene in commercial buildings.
● Followed safety procedures and ensured high standards of cleanliness.
Superior Chevrolet, Princeton, NJ — Cashier / Receptionist / Customer Service
July 2009 - April 2010
●Assisted customers with inquiries and transactions.
● Managed customer service issues, ensuring a positive experience for each client.
● Processed customer payments and maintained cash drawer accuracy.
Office Team, Princeton, NJ — Office Support
July 2006 - February 2013
● Provided general administrative support including filing, data entry, and answering phones.
●Assisted with scheduling, organizing meetings, and other office tasks.
Randstad / ADP Small Business Services, Princeton, NJ — Admin Specialist
December 2008 - May 2009
●Processed payroll entries and managed administrative duties for small business clients.
● Handled client inquiries and provided operational support to the payroll department.
Mathematica Policy Research, Inc., Plainsboro, NJ — SOC I
May 2007 - September 2007
●Conducted data entry and telephone interviews as part of research initiatives.
RCP Management Company, Princeton, NJ — Administrative Assistant
October 2005 - August 2006
●Supported administrative tasks such as filing, customer service, and scheduling.
●Managed office correspondence and assisted in billing and work order processes.
Atrium Staffing, Princeton, NJ — Administrative Clerical Office Assistant
February 2003 - September 2005
●Handled call center duties, clinic charges, and general office support.
● Managed switchboard and mail distribution and coordinated meetings and calendars.
● Processed contracts and assisted with member support.
NJ Department of Corrections, Trenton, NJ — Computer Operator Assistant
1997 - 2002
● Provided IT support and data entry for department functions.
● Assisted with payroll and immunization data entry.
Princeton Management Company / Princeton Medical Center, Pennington, NJ — Medical Assistant
1996 - 1997
● Assisted with patient vitals, allergy injections, and minor office procedures.
● Managed patient charts, medical records, and assisted with referrals.
American Cyanamid Company, Princeton, NJ — Material Services Clerk
1990 - 1995
● Answered phones, assisted with ordering safety shoes,
and managed shipping.
● Implemented a filing system for shipping and operated shipping systems for dangerous goods.
Princeton Family YWCA, Princeton, NJ — Evening Secretary
1989 - 1993
●Provided customer service and processed payments for registration.
●Managed end-of-day business procedures and filing
References available upon request
SKILLS
Client & Community Support
Administrative Support
Patient Care
Scheduling
Patient Vitals
Billing
Medical Charting
Patient Records Management
Managing Multiple Tasks
Office Organization
Problem-Solving
Word Processing
Time Management
Data Entry
Interpersonal Communication
Filing
Client Support
Correspondence
Education
Princeton High School, Princeton, NJ — High School Diploma
Graduated: 1988
CDM Institute — Certified Medical Assistant
Mercer County Community College, West Windsor, NJ — 2 Years Completed
Star Technical Institute, Edgewater Park, NJ — 6-Month Medical Assistant Certificate Program
Languages
English, Spanish (Learning)
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