Scrum Master Operations Manager

Scrum Doc

RESUME

Louis Ninchem Apoogi, (PMP, Scrum Master, Security+)

Avocet St N.W, Andover, MN Phone: 701-***-****

******@*******.***

Objective:

CERTIFICATIONS/Skills

PMP Certified Scrum master Certified Asana Confluence Certified CompTIA Security+ Tableau jira Slack GoldenEye Great Communication Skills Data Analysis Team Player ServiceNow

Experience:

Operations Manager : Amazon: Nov 2021 to Present

Communicate expectations and manage team performance and build morale in a team of 200 members on each shift.

Defined the project scope on individual work levels among junior, mid level and senior analysts.

Ensure %100 of goals, scope, and task was understood by the scrum team.

Participate in sprint planning, daily stand ups, retrospective meetings for effective project execution and continuous improvement.

Managed shifts using the scrum process on a daily basis from initiation to delivery.

Developed and maintained technical documentation and user guides to reduce support enquiries by %38.

Monitor and analyse system performance metrics, identify and resolve performance bottlenecks, resulting in a %12 improvement in performance efficiency.

Ensured user stories are ordered, defined, and ready to be worked on by the team

I Implement kanban with ASANA software to streamline task tracking and better transparency within the team

Guided Agile principles and facilitation skills to ensure 150 teams were working in an Agile mindset and utilizing Scrum practices on each shift.

Leverage jira and confluence to elicit and define business requirements, track requirements and prioritize features.

Spearhead productivity improvement through mentoring.

Facilitate Scrum ceremonies and optimisation of backlogs for teams.

Senior Analyst /Cybersecurity and Governance. Allianz Technology of America, Minnesota. March 2021 to Nov 2021 (Contract)

Assisted in conducting security risk assessments and developed recommendations for improving security controls.

Performs Security Categorization (FIPS 199), conducts assessment and reviews Privacy Threshold Analysis (PTA), E-Authentication, Contingency Plan and Testing, Incident Response, SORN, for compliance and completeness.

Created and finalized Security Assessment Report (SAR) and gave recommendations to ISSO and system owner on how to mitigate or remediate reported weaknesses and vulnerabilities.

Monitored security event logs and alerts to detect and investigate potential security incidents.

Participated in incident response activities, coordinating with stakeholders to mitigate threats.

Developed and maintained security documentation, including policies, procedures, and incident response plans.

Assisted in implementing security awareness training programs for employees.

Assisted in the construction of project roadmaps and acted as the interface between all teams.

Operations and Production : Graphic Packaging International, Hamel Minnesota, December 2016 – March 2021

Worked closely with the customer and stakeholders to determine project requirements and scope.

Review and approve invoices and receive tickets for payment on a weekly basis.

Developing and tracking job production reports daily/weekly.

Ensuring all materials and subcontractors are committed and approved and available.

Ensuring project milestones are accurately tracked and documented and potential roadblocks accurately communicated to project stakeholders.

Managing the project cash flow through accurate and timely billings and receivable collections.

Certifications and Training:

Certified Information Systems Security Professional (SEC +)

Certified Scrum Master

Certified Project Management Professional (PMP)

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