OBJECTIVE
Enthusiastic, well-organized administrative assistant with solid background in data collection/entry, schedule management, computation, and event planning, seeking a position that highlights these skills.
EDUCATION
Grand Canyon University GPA 3.51 Online
Bachelor of Science in Health Care Administration
Relevant Classes Taken: (One class until graduation)
Strategic Planning & Implementation in Healthcare
Research & Communication Techniques in in Healthcare Science
Probability & Statistics
Operations & Risk Management in Healthcare
Organizational Behavior & Leadership in Healthcare
Quality in Healthcare
Virginia College
Associate of Applied Science in Medical Assisting GPA 3.62 Biloxi, MS
Health Care Administration March 2010
SKILLS & CERTIFICATION(S)
Licensed as: Insurance Producer Effective Date Expiration Date
Qualified for: 09-29-2021 01-31-2025
Accident & Health or Sickness
Casualty
Life
Property
State of Mississippi Notary Public 12-02-2017 02-14-2026
Act as an impartial witness to the signing of an important transaction
Perform a notarial act
Skills:
Proficient in data entry and record keeping
Ability to handle confidential information with discretion
Customer service-oriented
Ability to prioritize tasks and meet deadlines
Excellent organizational and time management
Strong problem-solving and decision-making abilities
Leadership
Word Processing
Strong multitasking and coordination
Written communication
Proofreading/editing
WORK EXPERIENCE
Benefit Advisor Remote
Alight Solutions (contract) Sept. 2023 – Dec. 2023
Build client relationships with organization
Explain healthcare benefit options
Help enroll in voluntary benefit plans
Assist policyholders with benefit claims
Arrange enrollment conditions to suit business needs
Customer Service Specialist Gulfport, MS.
Global Financial Aid Services, Inc. May 2023 – July 2023
High quality file review
Back office services
Strategic consulting recommendations
Intuitive technology solutions
Customer Specialist Remote
WNS Global Services Jan. 2023 – April 2023
Insurance Sales
Data Entry
Customer Service
Resident Assistant Gulfport, MS.
Mississippi Methodist Senior Services, Inc. Oct. 2022 – Jan. 2023
Electronic Medical Records (EMR)Part time
Assists in supervising residents and responding to complaints, reports, requests, and emergencies.
Responding to complaints, reports, requests, and emergencies
Submit reports on infractions, violations, and safety issues
Promote residence hall events
Medical Assistant Gulfport, MS.
Gulf Coast Dermatology Feb. 2022 – Oct. 2022
Patient registration
Administrative assistance
Medical terminology
Data entry
Medical assisting
EMR
Birth Certificate/Death Certificate Secretary Biloxi, MS
Merit Health Biloxi December 2017 - Oct. 2021
Assist the public with the acquisition of vital records
Type and register birth and death certificates
Complete affidavits
Send information letters to home birth parents
Review death certificates for completeness, cause of death and necessary signature
Perform related duties and responsibilities as required
Call Center Support Representative Remote
Accenture (Contract) June 2021 – July 2021
Data Entry
Sales
Administrative Assistant Gulfport, MS
Canon Hospice Feb. 2015 – Dec. 2017
Received and routed medical records
Preparing onboarding documents, document staff changes, performance reports
Audited records for accuracy
Manage communications for the HR department, and organized HR records
Check employee attendance and monitoring leaves, tardiness, and absence
Reviewed charts and flag incomplete or inaccurate information
Created new physical and computer-based files
Processed patient admission and discharge documentation
Assisting with interviewing job applicants, and planning new employee meetings
Responded to materials requests and retrieved necessary information
Obtained patient releases for dissemination of information
Processed payroll updates and ensuring completion of benefits enrollment
Scheduling the nurses, aides, and doctors' rounds
Interacted and communicated easily with the department personnel and public
Certified Nursing Assistant Gulfport, MS
Canon Hospice Feb. 2011 – Feb. 2015
Maintained accurate records of patient care, condition, progress and concerns
Monitored vitals, such as blood pressure and pulse
Responded appropriately to the physical, emotional and developmental needs of patients
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
Helped patients move in and out if beds, baths, wheelchairs and automobiles
Assisted with patients transfer and ambulation
REFERENCES
Dixie Moody Teacher
Hattiesburg, Ms. Oak Grove High School
601-***-**** Former colleague
Laketa Gray Loan Officer
Hattiesburg, Ms. Regions Bank
601-***-**** Former colleague
Tamira Robinson Benefit Advisor
Hattiesburg, Ms. Merit Health Biloxi
601-***-**** Former colleague