Customer Support Lab Manager

JOSEPH S. URBAN Jr.

https://www.linkedin.com/in/joe-urban-02a4841/

630-***-****; **********@*****.***

QUALIFICATIONS

Project experience in 4G LTE Core, Radio Access Network, ALU 9926 BBU, Nokia 4G AirScale BBU, cell site configurations,4G-LTE, upgrades & 5G site readiness. Contributor of deliveries for LTE via lab planning, design, end-to-end integration & EMS tools. Experience in Nokia 4G LTE AirScale BBU, Site commissioning database file(SCF), critical field support & presented customer knowledge transfers via Customer Network Design Document(CNDD). Versed in process methodology with roles in planning, design, integration & customer support. PROFESSIONAL EXPERIENCE

NITT -Nokia Lab Manager –B. Rousseau Naperville, IL. (November 1,2021 –December 31, 2024). Lab Operations and Management & support for 1830 PSS Optical Systems, IP Dev 77xx routers and 9500 MPR Mwave Systems. Responsible for procurement, shipping, receiving, inventory, build-up and tear-downs of systems and predictive failure repairs. Pegasus -US Cellular-Enterprise Services-Ken Ospalik Schaumburg, IL. (March 22,2021–August 27,2021). Worked customer on-boarding, integration and documentation of 4G LTE platform via customer questionnaire, data design(CQ) with provisioning and validation for the network path /elements over private LTE to VPN/IPSec to the customer network. HCL -Nokia Lab Integration Services– G. Venkatraman/Naperville, IL. (August 2020–October 2020). System lab integration of LTE telecom platform, interfacing with primary development (CHINA), requirement teams and test teams (INDIA) and Proj Mgt (POLAND). Executed end to end bring-up and validation of 4G/LTE, 4G LTE RRH Dual band Radios, Fronthaul Switch element to BBU to 7705 CSR / 7750 AGGR backhaul to LTE Core. NITT -Nokia Lab Manager –V. Kaushal / B. Rousseau(Antwerp /Naperville, IL. (April 2019–July 31, 2020). Responsible for 1830 PSS Optical Systems and 9500 MPR/Wavence Microwave system support and setup of reserved lab hw. EMS included the NSP / NFM-P (Microwave nodes ) and NFM-T (1830 PSS Optical nodes) element management system(EMS). Lab functions included supporting instructors /students for remote access via support of LINUX VM SERVER and VM hosts. Lab support for 9500 MPR CSM, WAVENCE CSM/CorEvo system modules and replacing/hw mwave packet radio heads. Nokia -Network Performance & Optimization- Inez Rumore, Naperville, IL. (Sept 2016 –November 2018). Responsible for support of customer’s Self-Install/Self-Integration thru Network Performance Optimization Consulting role for Verizon, specifically Alcatel-Lucent(ALU) Legacy 9926 BBU and the Nokia 4G AirScale BBU eNodeBs. The NFM-P was used to manage network elements via VzW SANE remote access for validation of FCAPS functions and correlation of alarms via Site Monitoring Module(SMM) reported to cell site BBU. Supported Verizon customer sites for AirScale SCF design of greenfield SCF builds via Cloning Carrier Add cases and TRDU- to-RRH SCF design conversions, using BTS-SM, WPS and webEM GUI based tools. Directly responsibility for resolution of VzW ALU 9926 BBU CARES field tickets and Nokia 4G AirScale NCT field cases via remote access into customer network, then access to NFM-P/5620 application together with webEM GUI to capture a cell site DB snapshot and validate alarms correlated to the NFM-P(5620 SAM) as primary debugging vehicles. Executed AirScale lab integrations for single carrier, dual carrier, dual core conversions of AirScale Dual Core chassis using eNodeB via Wireless Provisioning System(WPS), BTS-Site Manager(BTS-SM) and WebEM. Executed initial lab bring-up & integration work, creating documentation (MOPs) to train group members. Executed 4G LTE calls via UE attach BBU/ENB / RAN /CORE / traced LTE call flow via mirroring to WIRESHARK. Nokia -Alcatel-Lucent -LTE Design & Professional Services-Inez Rumore, Naperville (Sept 2014 –Sept2016). Executed design processes for LTE releases (13.3, thru 16.2) for Verizon FSA features as WRLS interface compiled requirements, build matrices per Feature ID and presented to internal groups for DB file creation. Executed LRA and backhaul design work based on SOW /HLD and created LLD / CNDD for VzW 4G LTE LRA deliveries. Responsible for LTE Tier3 LTE customer designs and Core/EnodeB Customer Information Questionnaire (CIQ) data compilation and CNDD documentation. Traveled to customer site to present design (CNDD) knowledge transfer. Responsible for end-to-end integration of a virtualized LTE MicroCore (LMC), -LTE-in-a-BOX /VMware platform with Hypervisor to manage virtualized LTE core elements as NVFs /VMs, e.g. MME, SGW, PGW, HSS and PCRF. Proof of concept validated with end-to-end call traced per segment via tools, cli, gui and wireshark capture. All supported by 5620 SAM EMS. Alcatel-Lucent -LTE Design- K. Punukollu, Naperville, IL. (Aug 2008 –Sept 2014). Responsible for LTE core and backhaul LLD design and CNDD deliverable design document based on SOW and HLD for Verizon 4G LTE Tier1 deliveries for several VzW markets. Responsible for customer design compilation of EPC CQ, ENB CQ content. Supported Verizon sites: (PHX, Las Vegas, Aurora Co, West Jordan, UT) as well as non-VzW customers. Traveled and presented LTE CNDD knowledge transfer to Verizon for: LTE ePC, MME/SGW/PGW/PCRF/ieCCF/SDM, HSS and RAN/Backhaul using the related excel files.

Alcatel-Lucent -Lab Engineering &Operations- J. Penaranda, Naperville/Lisle, IL. (July 2003 –Aug 2008) Authored IP lab engineering and executed integrations for Wireless PTT, EVDO and IPBH platforms. Using Cisco, RiverStone and Juniper elements. Responsible for lab engineering, integrations, and acceptance testing for software features, coupled with root cause analysis. Supported Sprint QChat, USDS/eSM platforms, EVDO and IPBH programs as well as CDMA MSC, ECP, 5E-DCS, 1-BTS Cells / QChat PTT for Registration Mgr with F5 load balancer. General Dynamics -Group Lead Integrated Product Lead(IPL)- Minneapolis, MN. (Nov 2002–July 2003) F-18E/F System Test as Group Lead (IPL), responsible for system integration with eight direct reports, for feature and system/environmental testing. Presented product test plans in New Mexico to Honeywell, U.S. Navy and DOD representatives. Lucent Technologies-ComNet, Lab Operations &Engineering- J. Penaranda, Lisle, IL. (July 2001–Nov 2002) Lab Operations Engineering and Planning for Lucent Packet Core Wireless Platforms and Lucent Soft switch tandem/gateway lab deliveries. Responsible for lab integration, planning and execution of lab operations and acceptance testing of Packet Core RNC platform with ECP, 5E DCS and Cells/ E2E test. Tellabs -System Validation Group Manager- Bolingbrook / Naperville, IL. (March 2000-April 2001) System Validation Manager(DM) responsible for CABLESPAN software/hardware network elements, remote services unit(RSU) and Ethernet GUI element management system(EMS) for integrated CATV /Telephony -managing six direct reports. Education and Training

NOKIA 5G Training: 5G Enablement Program and 5G NetEng Training 5G18A Essentials

NOKIA 4G BTS-Site-Manager (BTS-SM) and ALU Wireless Provisioning System(WPS) Tools

NOKIA NSP Common Applications: NFM-P / NFM-T EMS applications

NOKIA 4G/5G Classes completed for BTS-SM, webEM, ALU 5620 SAM and NOKIA NETACT

ALCATEL-Lucent Classes completed for NRS-I and NRS-II Service Router

IIT: Wheaton, Illinois: Project Management / Micro Soft Project Management

Micro Train: Classes completed for Cisco CCNA and CCNP Routing/Switching/Access/Support

DePaul University, Chicago Incomplete-Coursework toward MSCS Computer Science

DeVry Institute of Technology, Completed-BS of Electrical Engineering Technology