Front Office Kitchen Porter
Resume:
CURRICULUM VITAE
PERSONAL CONTACTS
Name: Alexander M Kimilu
Mobile no, 072*******
Email: **********@*****.***
Bio - Data
Date of birth 1985
Marital status Married
Gender Male
Religion Christian
Nationality Kenyan
CAREER OBJECTIVE
I am a dynamic hard working housekeeping and laundry professional from Kenya Utalii college, with passion to serve a progressive and sustainable organization that can utilize my knowledge and skills to achieve its goals and objectives in the hospitality industry as well improving employee well being.
WORK EXPERIENCE
sept 2018 to date Ole sereni hotel
Housekeeping supervisor
Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors
Report maintenance work on the floors.
Supervise spring cleaning during special cleaning. Stock taking on the floors.
Facilitate provision of extra services to guests such as, hot water bottles, and other guest requests.
Report any safety or security hazard to the security department. Prepare housekeeping status reports.
Coordinate with the front office on any request or special case from the guest. Ensure services offered to VIPs are of highest standards as well as to all the guests. Ensuring opening and closing duties are performed. Training my junior staff on operational skills and hotel standards for consistency service. Ensuring all the standards are followed as per hotel policy. Ensuring the room cleanliness is maintained to avoid guest complaints, including corridors, staircases and floor pantries.
Ensure coordinate with other departments for smooth operation in the department. Issue floor key cards to room attendants
Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors
Report maintenance work on the floors.
Supervise spring cleaning during special cleaning. Stock taking on the floors.
Facilitate provision of extra services to guests such as, hot water bottles, and other guest requests.
Report any safety or security hazard to the security department. Prepare housekeeping status reports.
Coordinate with the front office on any request or special case from the guest. Ensure services offered to VIPs are of highest standards as well as to all the guests. Ensuring opening and closing duties are performed. Training my junior staff on operational skills and hotel standards for consistency service. Ensuring all the standards are followed as per hotel policy. Ensuring the room cleanliness is maintained to avoid guest complaints, including corridors, staircases and floor pantries.
Ensure co-ordinate with other departments for smooth operation in the department. June 2012–March 2013 Sarova Panafric Hotel
Room steward
Ensuring cleanliness standards are maintained as per the hotels standards. Been responsible for the guest room keycard for safety and security reasons. Maintaining hotel's policy for smooth running of the department. Making beds, cleaning the bathroom and ensuring all the linen are changed daily as per the hotels policy.
Reporting any room defects to the superiors.
Keeping trolley neat all the time and linen well arranged. Performing personalize service to the guests rooms. March 2013 to date Sarova panafric hotel
Floor supervisor
Issue floor key cards to room attendants
Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors
Report maintenance work on the floors.
Supervise spring cleaning during special cleaning. Stock taking on the floors.
Facilitate provision of extra services to guests such as, hot water bottles, and other guest requests.
Report any safety or security hazard to the security department. Prepare housekeeping status reports.
Coordinate with the front office on any request or special case from the guest. Ensure services offered to VIPs are of highest standards as well as to all the guests. Ensuring opening and closing duties are performed. Training my junior staff on operational skills and hotel standards for consistency service. Ensuring all the standards are followed as per hotel policy. Ensuring the room cleanliness is maintained to avoid guest complaints, including corridors, staircases and floor pantries.
Ensure co-ordinate with other departments for smooth operation in the department. April 2012- Dec 2012 Safari Park Hotel and Casino
Laundry Attendant
Duties and Responsibilities:-
Sorting of staff uniforms for washing, dry cleaning, pressing or sending for repairing to the hotel's tailor incase of defects.
Sorting of F&B linens for cleaning.
Feeding washing machine for cleaning.
Sorting towels, rugs and robes before cleaning.
Loading and unloading of dryers.
Pressing flat items using calendar machine.
Steam pressing staff uniforms.
Reporting any technical problems to superior incase of machine breakdown. Spotting stained fabrics before loading them into washing machines. Cleaning of the machines and equipment after use.
Saova whitesands beach resort & spa
During my 3 months intraining period
I worked as a room steward in housekeeping department in guest rooms maintaining cleanliness as per the organizational set standards. Performing all the opening and closing duties at the beginning and at the end of my shift.
Replenishing the guest rooms as per the hotels policy. I worked as a public area attendant, cleaning conference rooms, restaurant, coffee shop and the lobby maintaining cleanliness standard in area allocated to meet the hotels standards.
ACADEMIC BACKGROUND
October 2010 – April 2012 Kenya Utalii College
Certificate in Housekeeping & Laundry
Area covered
Housekeeping theory.
Housekeeping operational skills.
Supervision knowledge.
Housekeeping record keeping.
Room inspection skills.
Budgeting in housekeeping.
Laundry theory.
Laundry and dry cleaning operational skills.
Textile knowledge
Laundry supervision.
Social factors and knowledge at workplace.
Human relation at workplace.
First aid basic techniques.
Property maintenance.
March –may 2010 Rocky Driving School & Computer College Awarded “Driving License Class B.C.E”
Jan 2002 – Nov 2005 Mukimwani Sec School
Kenya Certificate of Secondary Education
(Attained C plain)
MY ACHIEVEMENTS AND AWARDS
During my laundry section in training in Sarova whitesands Beach Resort & Spa, I participated in one of Sarova Hotels core values team spirit activity within the housekeeping department and attained a recommendation letter for been the best among many participants from the Executive Housekeeper. During my operations period as guest room steward was awarded thrice for my outstanding performance by the hotel manager.
SKILLS
Language
English fluent
Kiswahili fluent
French fair
OTHER SKILLS AND ADDITIONAL RESPONSIBILITY
Fire marshal in housekeeping department.
Role and responsibilities
Training housekeeping team on fire hazards and risks. Training the team on evacuation procedure in case of fire. Training the team on fire safety.
Occupational health and safety team member
Role and responsibilities
Training the staff on work related safety measures. Training on safe working procedures
Training on risks of unsafe working process or procedures. Rocky Driving School & Computer College
Awarded “Driving License Class B.C.E”
Hobbies and Interest.
Football
Swimming
Watching movies
REFERENCES
Mr. Bernard Amaya lecture, Housekeeping & Laundry
Kenya Utalii College.
P.O Box 310**-***** Ngara-Nairobi
Mobile: 072*******
Email: *******@*****.***
Mrs. Millicent Juma
Deputy executive housekeeper
Sarova Panafric Hotel
Mobile: 071*******
Mathias kasole
Executive Housekeeper Ole sereni Hotel
Mobile no, 072*******
Contact this candidate