Customer Service A Team
Resume:
LIAM GANGEMI
***********@*****.***
PROFESSIONAL SUMMARY
Positive, hardworking, and hands-on service industry provider with 7 years of experience in customer service and hospitality functions. Adept at obtaining and leading the responsibilities of others while working with a team to ensure the highest standards of customer service. Experience in providing positive guest interactions while completing tasks in a friendly and efficient manner. Eager to learn and possesses an outgoing disposition paired with exceptional interpersonal communication skills.
WORK EXPERIENCE
Suite Attendant, Raymond James Stadium. Tampa, Florida. 2023-
Arrange materials required for event in a prompt manner to establish positive guest experience and accommodations.
Manage multiple clients simultaneously while providing efficient and effective service.
Break down materials using proper sanitization and storage techniques.
Lead Sever, Ember Rooftop, Madeira Beach, Florida. 2021-2023
Supervises and coordinates dining room staff to ensure that service is prompt and courteous.
Speak with patrons to ensure satisfaction.
Manage stock and identify oversupply and lack thereof.
Establish and obtain standards for personal and personnel performance and customer service.
Prospect Engagement Consultant, Marketopia, Saint Petersburg, Florida. 2020-2021
Effectively manages a prospecting territory and exceeds a daily average of 260.
Maintains detailed documentation of sales/calling activities.
Educate clients and prospects on merchandise, products, and services.
Negotiates with clients and prospects for the best outcome.
Server and Corporate Trainer, Glory Days Grill. Saint Petersburg, Florida. 2019-2021
Work with individuals to improve performance in time management.
Answer guest concerns and resolve issues quickly.
Develop and maintain functional working relationships with the restaurant and its suppliers.
Assess and train individuals based on their strength and weaknesses.
Stocker & Customer Service Representative, Walgreens. Largo, Florida. 2016-2018
Drives sales through engaging of customers, suggestive selling, and product knowledge.
Clean and maintain supplies, equipment, and storage area to comply with safety measures.
Unloaded and reloaded merchandise trucks and stocked them in the proper locations.
Solidified the ability to lift heavy merchandise while applying proper ergonomics and body mechanics.
EDUCATION
2015-2018 Osceola Fundamental High School
-High School Diploma
2022- St. Petersburg College
-Bachelor of Arts Pend. 2025
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