Customer Service Quality Control
Resume:
MATTHEW REARDON
ABOUT ME
Hard working individual with an eagerness to expand and learn more with prior experience in retail management and customer service. An excellent track record in high volume settings & working under pressure. Seeking to leverage management skills and experience to contribute to high quality customer service and the ability to work effectively in a team-based environment EDUCATION WORK EXPERIENCE
Associate’s of Applied
Sciences in Welding
Technology
Mesa Community College
Mesa, Arizona
Jan 2019 - May 2021
High School Diploma
Aug 2013 - May 2017
Gila Ridge High School
Yuma, Arizona
Coordinated with project engineers & production fabrication lead to evaluate diagrams, blueprints, and specifications, conduct welding inspections, and ensure adherence to quality control standards and deadlines
Performed welding activities on ferrous materials, non-ferrous materials, and alloys, including fabricating, cutting, and melting in alignment with specifications and requirements
Administered weld tests for new candidates and as well as made final decisions alongside project manager
Supervised team of 5-10 fabricators throughout workday Unload and organize shipments in staging area, while accurately logging all inventory
Developed production tracking system to accurately track day-to-day completion
ACHIEVEMENTS
Time management
Project Management
Leadership
Team Collaboration
Critical Thinking
Communication
Conflict Resolution
Attention to Detail
Inventory Management
Quality Control
MAC/PC Proficient
Adobe Creative Cloud
Microsoft Office
Computer/Network
Diagnosis
Fabrication
Construction
Welding
SKILLS
Raised Michael’s
customer receipt survey
rating from 72% to 86%
within first 6 months
Awarded most improved
print services
department in 2019
Broke previous print
services YTD sales
while ending Q4
Phoenix, Arizona
2024 - Present
Manage the day-to-day operations of logistics, including inventory receiving, management, and distribution performed
Ensure accurate documentation for incoming and outgoing shipments and inventory
Supervise logistics staff, assign tasks, and ensure safety protocols are followed
Ensure timely replenishment of stock to home. locations, preventing stock-outs and overstock situations.
Train and mentor team members on logistics processes, tools, and safety procedures
Maintain compliance with company policies, safety regulations, and governmental laws (such as import/export regulations). Cultivate a safe working environment in warehouses, distribution centers, and retail locations, following OSHA and company safety protocols. Oversee the proper handling and storage of goods, ensuring safety and quality standards are met.
Address issues related to delivery delays, damaged goods, or incorrect shipments to ensure minimal disruption to retail operations. Harbor Freight
Logistics Supervisor
Phoenix, Arizona
2022 - 2024
Joist Fab
Fabrication Foreman
CERTIFICATIONS WORK EXPERIENCE
AWS D1.1 3G GMAW
AWS D1.1 3G FCAW-G
AWS D1.1 3G SMAW
AWS D10.12 6G GTAW
Straight Mast Forklift
Rigging Dynamics
Chandler, Arizona
2017 - 2019
Ensured associates were well versed /educated on machine maintenance, protocol and function with a team of over 10 people Demonstrated extreme emphasis on strong customer service skills with exceptional communication and interpersonal skills which resulted in higher repeat clientele
Maintain positive client relation with repeat customers Address issues that may arise with orders, identify what the customer is dissatisfied on and why, fix issue all within a timely manner and ultimately ending with customer being satisfied
Customized print orders in a timely manner in all production aspects of print production material expertise
Communicated with HP, Brother, Xerox, Hammermill, and Office Depot supply hub subcontractors for product and supply orders on a weekly basis
Office Depot/ Office Max
Print Services Supervisor
Welding Instructor
Curtis Casey 928-***-****
REFERENCES
Work Supervisors
Steve H. 480-***-****
Mario S. 928-***-****
CONTACT
****.*********@*****.***
Tempe, Arizona 85283
Chandler, Arizona
2017 - 2019
Provided guidance and assistance to team members, cross trained employees, trained employees from other regional locations, as well as onboarded new team members
Fostered customer loyalty through high quality and genuine interactions Ensured weekly employee observations were conducted as well as on site evaluations, internal audits and customer surveys
Offered in store and over the phone customer service experiences to aid in clientele satisfaction
Assist with inventory processes including Incoming Merchandise, Return to Vendor (RTV), Advance Shipping Notice (ASN), and Online/In-Store Orders.
Assisted with Morning and nightly cash reconciliation & bank deposit as well as served as Manager on Duty(MOD) while opening/closing store Plan and lead the execution of class and in-store events in accordance with Company programs
Michael’s Art & Crafts
Customer Experience Manager
Phoenix, Arizona
2021 - 2022
Linked Equipment
Lead Welder
Lead team of 3-5 welders ensuring safety and quality control standards were met
Properly understand & interpret blueprints and make adjustments if needed during production
Utilize and safely operate handheld & table tools such as angle grinders, screw guns, drill guns, chop saws, and drill presses Layout, cut, & fabricate metal frames according to plans while ensuring exact dimensions
Weld in 1G-4G positions using GMAW Welding process
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