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Customer Service Quality Control

Location:
Yuma, AZ
Posted:
May 26, 2025

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Resume:

MATTHEW REARDON

ABOUT ME

Hard working individual with an eagerness to expand and learn more with prior experience in retail management and customer service. An excellent track record in high volume settings & working under pressure. Seeking to leverage management skills and experience to contribute to high quality customer service and the ability to work effectively in a team-based environment EDUCATION WORK EXPERIENCE

Associate’s of Applied

Sciences in Welding

Technology

Mesa Community College

Mesa, Arizona

Jan 2019 - May 2021

High School Diploma

Aug 2013 - May 2017

Gila Ridge High School

Yuma, Arizona

Coordinated with project engineers & production fabrication lead to evaluate diagrams, blueprints, and specifications, conduct welding inspections, and ensure adherence to quality control standards and deadlines

Performed welding activities on ferrous materials, non-ferrous materials, and alloys, including fabricating, cutting, and melting in alignment with specifications and requirements

Administered weld tests for new candidates and as well as made final decisions alongside project manager

Supervised team of 5-10 fabricators throughout workday Unload and organize shipments in staging area, while accurately logging all inventory

Developed production tracking system to accurately track day-to-day completion

ACHIEVEMENTS

Time management

Project Management

Leadership

Team Collaboration

Critical Thinking

Communication

Conflict Resolution

Attention to Detail

Inventory Management

Quality Control

MAC/PC Proficient

Adobe Creative Cloud

Microsoft Office

Computer/Network

Diagnosis

Fabrication

Construction

Welding

SKILLS

Raised Michael’s

customer receipt survey

rating from 72% to 86%

within first 6 months

Awarded most improved

print services

department in 2019

Broke previous print

services YTD sales

while ending Q4

Phoenix, Arizona

2024 - Present

Manage the day-to-day operations of logistics, including inventory receiving, management, and distribution performed

Ensure accurate documentation for incoming and outgoing shipments and inventory

Supervise logistics staff, assign tasks, and ensure safety protocols are followed

Ensure timely replenishment of stock to home. locations, preventing stock-outs and overstock situations.

Train and mentor team members on logistics processes, tools, and safety procedures

Maintain compliance with company policies, safety regulations, and governmental laws (such as import/export regulations). Cultivate a safe working environment in warehouses, distribution centers, and retail locations, following OSHA and company safety protocols. Oversee the proper handling and storage of goods, ensuring safety and quality standards are met.

Address issues related to delivery delays, damaged goods, or incorrect shipments to ensure minimal disruption to retail operations. Harbor Freight

Logistics Supervisor

Phoenix, Arizona

2022 - 2024

Joist Fab

Fabrication Foreman

CERTIFICATIONS WORK EXPERIENCE

AWS D1.1 3G GMAW

AWS D1.1 3G FCAW-G

AWS D1.1 3G SMAW

AWS D10.12 6G GTAW

Straight Mast Forklift

Rigging Dynamics

Chandler, Arizona

2017 - 2019

Ensured associates were well versed /educated on machine maintenance, protocol and function with a team of over 10 people Demonstrated extreme emphasis on strong customer service skills with exceptional communication and interpersonal skills which resulted in higher repeat clientele

Maintain positive client relation with repeat customers Address issues that may arise with orders, identify what the customer is dissatisfied on and why, fix issue all within a timely manner and ultimately ending with customer being satisfied

Customized print orders in a timely manner in all production aspects of print production material expertise

Communicated with HP, Brother, Xerox, Hammermill, and Office Depot supply hub subcontractors for product and supply orders on a weekly basis

Office Depot/ Office Max

Print Services Supervisor

Welding Instructor

Curtis Casey 928-***-****

REFERENCES

Work Supervisors

Steve H. 480-***-****

Mario S. 928-***-****

CONTACT

928-***-****

****.*********@*****.***

Tempe, Arizona 85283

Chandler, Arizona

2017 - 2019

Provided guidance and assistance to team members, cross trained employees, trained employees from other regional locations, as well as onboarded new team members

Fostered customer loyalty through high quality and genuine interactions Ensured weekly employee observations were conducted as well as on site evaluations, internal audits and customer surveys

Offered in store and over the phone customer service experiences to aid in clientele satisfaction

Assist with inventory processes including Incoming Merchandise, Return to Vendor (RTV), Advance Shipping Notice (ASN), and Online/In-Store Orders.

Assisted with Morning and nightly cash reconciliation & bank deposit as well as served as Manager on Duty(MOD) while opening/closing store Plan and lead the execution of class and in-store events in accordance with Company programs

Michael’s Art & Crafts

Customer Experience Manager

Phoenix, Arizona

2021 - 2022

Linked Equipment

Lead Welder

Lead team of 3-5 welders ensuring safety and quality control standards were met

Properly understand & interpret blueprints and make adjustments if needed during production

Utilize and safely operate handheld & table tools such as angle grinders, screw guns, drill guns, chop saws, and drill presses Layout, cut, & fabricate metal frames according to plans while ensuring exact dimensions

Weld in 1G-4G positions using GMAW Welding process



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