Help Desk Customer Service
Resume:
Dale Holmes
Aurora, CO *****
Email- *******@*****.***
Skills:
Computer use (13 years)
IBM Compatibles
VAX11780
Macintosh computers
Operating Systems
MS-DOS (10 years)
Windows 3.1 (4 years)
Windows 95/98/ME/xp /vista (15 years)
Unix (3 years)
VMS (2 years)
Software Packages
Wordperfect (3 years)
Microsoft Office (9 years)
Programming Languages.
C/C++ (1 Year)
Cobol (1 Year)
Fortran (1 Year)
Basic (5 years)
HTML (4 years)
Troubleshooting Experience
Lab assistant in high school
Assisted Students in College Labs
Troubleshooting of Internet Services for AT&T Worldnet & GTE Internet Services
Troubleshooting of HP Deskjet Printers
Troubleshooting for AT&T System 75 switches.
Troubleshooting of Look Optical computers.
Help desk at IBM for BP
Troubleshooting of Dish Network Receivers
Sales Experience
Sales of Optical supplies for Look Optical
Sales Of Computer products at Compusa
Sales OF Telephony and Internet Services at AT&T
Education
1989-1994 Gateway High School, Aurora CO Graduated 1994
1994-1996 Fort Lewis College, Durango CO
1996-1997 Metropolitan State College of Denver
Work History
July 2015-present CTG
Contractor
Help desk support for BP, Avis and OOP project at IBM
Troubleshooting windows 7, windows 10 and apple computers
September 2013-November 2013 Connextions
PDP Representative
Registering and informing customers of Medicare part d plans
November 2012 – May 2013 Convergys
Customer Service Representative
Sales and customer service for AT&T Uverse
Feb 2010 – July 2014 Gadget Geeks
Consultant
Assisted customers with technical support and choosing technology products.
April 2005- December 2008 Dish Network
Commercial agent/commercial CSS
Assisted customers with technical support and billing, as CSS supervised commercial agents
August 2003-march 2005 Craftmatic
Marketing specialist
Appointment setting for Craftmatic sales
March 2002 – August 2003 The Product Line/ Holden M.S.S.
Outbound Agent
Sales of genealogy.com products and allstate motor club services, other projects as assigned..
September 2001- February 2002 SOS staffing
Temporary Employee in the activations Department of VoiceStream Wireless.
Activation of Direct Fulfillment orders for VoiceStream service.
November 1999-August 2001 AT&T
Commercial Account Specialist
Consulting with and assisting current and potential AT&T Customers.
Sales of AT&T Products to customers.
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