Customer Service Store Manager
Resume:
Vivian Strafford
Lancaster, SC
***********@*****.*** Mobile 803-***-****
Summary of Qualification
Business Acumen
Claims assistance, tracking and submission
Patient Flow Management
Ability to plan, prioritize, and work independently
More than ten years of customer service experience
Sales
Knowledge of Microsoft Word, Excel, Power Point, Outlook
WORK EXPERIENCE
It’s Fashion Rock Hill, SC
Store Manager August 2020- November 2022
Hired, trained, and developed employees for various positions throughout the store.
Review new information or revised procedures with existing employees
Created and administered semi-annual performance reviews to associates.
Oversaw merchandising standards
Provided Outstanding Customer Service
Citi Trend Lancaster, South Carolina
Store Manager July 2019- August 2020
Maintained profitable operations in family clothing market.
Hired, recruited, and trained quality employees.
Developed incentive programs to reward top performers.
Organized yearly holiday parties to show appreciation to associates.
Supported the district Manager in conducting monthly meetings, delivering quality reviews, and setting goals.
Provided outstanding Customer Service.
AmerisourceBergen Fort Mill, South Carolina
Customer Service/ Insurance Verification Specialist January 2015- June 2019 (Covid Layoff)
Responsible for updating patient and provider information
Knowledge of healthcare payers and policies to include private payers, Medicare and Medicaid preferred.
Obtain/Review benefits and educate patient on insurance coverage
Responsible for training new employee’s workflow process.
Verified benefits with different insurance companies.
Responsible for obtaining prior authorization/pre-cert/referral process from insurance companies.
Performed related duties and special projects as assigned.
Handled 50+ calls daily from patient and Provider offices
Trained new associates on how to use Patient Plus and other company systems.
References are available upon request
Contact this candidate