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Customer Service Store Manager

Location:
Lancaster, SC
Posted:
May 26, 2025

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Resume:

Vivian Strafford

Lancaster, SC

***********@*****.*** Mobile 803-***-****

Summary of Qualification

Business Acumen

Claims assistance, tracking and submission

Patient Flow Management

Ability to plan, prioritize, and work independently

More than ten years of customer service experience

Sales

Knowledge of Microsoft Word, Excel, Power Point, Outlook

WORK EXPERIENCE

It’s Fashion Rock Hill, SC

Store Manager August 2020- November 2022

Hired, trained, and developed employees for various positions throughout the store.

Review new information or revised procedures with existing employees

Created and administered semi-annual performance reviews to associates.

Oversaw merchandising standards

Provided Outstanding Customer Service

Citi Trend Lancaster, South Carolina

Store Manager July 2019- August 2020

Maintained profitable operations in family clothing market.

Hired, recruited, and trained quality employees.

Developed incentive programs to reward top performers.

Organized yearly holiday parties to show appreciation to associates.

Supported the district Manager in conducting monthly meetings, delivering quality reviews, and setting goals.

Provided outstanding Customer Service.

AmerisourceBergen Fort Mill, South Carolina

Customer Service/ Insurance Verification Specialist January 2015- June 2019 (Covid Layoff)

Responsible for updating patient and provider information

Knowledge of healthcare payers and policies to include private payers, Medicare and Medicaid preferred.

Obtain/Review benefits and educate patient on insurance coverage

Responsible for training new employee’s workflow process.

Verified benefits with different insurance companies.

Responsible for obtaining prior authorization/pre-cert/referral process from insurance companies.

Performed related duties and special projects as assigned.

Handled 50+ calls daily from patient and Provider offices

Trained new associates on how to use Patient Plus and other company systems.

References are available upon request



Contact this candidate