Air Force United States

Malachi Potee

Del Rio, Texas ************@*****.*** 602-***-****

EDUCATION/CERTFICATES

Certificate completed in Aviation Management Biloxi, MS

Keesler Air Force Base August 2019

High School Diploma Phoenix, AZ

Peoria High School May 2019

WORK EXPEREINCE

Military Host Aviation Resource Management Del Rio, TX

Airman First Class to Senior Airman at United States Air Force June 2019 – December 2023

Performed the in-and-out processing of 875 student and instructor pilots per year at the biggest pilot training Air Force base.

Oversaw the case management system with an incentive pay program of $2.9 million to ensure accurate and timely compensation for pilots. Collaborated with finance and human resources departments to resolve any discrepancies or issues related to pilot pay.

Generated United States military orders for pilots who reached specific requirements and served as a blueprint for initiating, terminating, re-validating aviation services, and awarding ratings to qualified personnel.

Developed and audited daily, weekly, and monthly Aviation Resource Management (ARM) reports to ensure the accuracy of the system.

Customer Service Representative Del Rio, TX

Airman First Class to Senior Airman at United States Air Force June 2019 – December 2023

Manage a large amount of inbound calls (45 Calls per day on average)

Assists Pilots obtain their flight pay and handles any other questions regarding flight pay

Manages incoming calls and emails to ensure accurate processing pf pilot out-processing and in-processing in the ARMS Database

Responds to the issues and complaints raised by members

Manages and responds to a significant volume of emails daily (approximately 25 emails per day)

Effectively utilize software, databases, scripts, and tools

Car Wash Technician Phoenix, Arizona

T&T Car Wash March 2016 – June 2019

Meticulously cleaned vehicles by hand making sure they are in pristine condition.

Lead cars through a vehicle bay to ensure efficient flow and timely washes while adhering to safety protocols.

Conducted routine maintenance inspections to identify any potential issues and make recommendations for repairs or replacements.

Collaborated with team members to complete tasks efficiently and effectively, providing excellent customer service throughout the process.

LEADERSHIP EXPERIENCE & ACCOMPLISHMENTS

Military Host Aviation Resource Management Del Rio, TX

Human Resource Technician at United States Air Force June 2019 – December 2023

Implemented and managed a $3 million Flight Pay program, conducting a thorough analysis of 79 cases and successfully resolving 12 discrepancies. Recovered 9 months of back pay totaling $8.3K for 4 aircrew members.

Managed the Special Projects in-processing, validated 2.9K initial ground qualifications, and briefed 760 officers. Prepared 27 classes four weeks ahead of schedule and established new standards.

Led a team of 10 members on a business-related travel to Arizona where we successfully provided and installed 59 acres of equipment, all while offering continuous support for a total of 171 hours.

Bridged the gap for two weeks and certified 66 pilots for operations, ensuring zero mission impact and training loss. Additionally, I delivered support for 936 sorties and 780 missions.

Guiding and coordinating HARM operations by preparing and briefing three Chief Operation Officers on eleven different processes, ensuring there were no write-ups.

SKILLS & INTEREST

Computer: Microsoft Excel, Spreadsheets, Analytics, Email Communication, Data Visualization

Skills: Problem Solving, Excellent Communication, Teamwork, Conflict Resolution, Responsibility, Digital Skills, Flexible, Professional

Interest: Competitive Sport Leagues, Mechanic Work, Digital Marketing, Content Creation

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