Data Management Lending Specialist
Resume:
precious
rolle
professional summary
Dynamic Senior Lending Specialist at PNC Bank with proven expertise in collateral evaluation and relationship management. Successfully streamlined loan documentation processes, enhancing efficiency and client satisfaction. Adept at data management and analytical skills, consistently delivering exceptional service while navigating complex loan servicing challenges. Committed to driving results and fostering strong client relationships.
experience
PNC Bank Miami, FL
January 2022 - May 2025
Senior Lending Specialist
Analyzed applicants' financial status, credit scores, and property evaluations to determine feasibility of granting loans.
Collaborated with underwriters to evaluate risk factors associated with each loan application.
Analyze established mortgage accounts for escrow shortages, statement disbursement.
Review/Implement Forced Placed Hazard Insurance claims.
Provide options to clients within the structure of their mortgage agreement with investor/lien holder.
Provide resolution to any escalated claims submitted by mortgagee or lienholder within the parameters of the signed closing documents.
Monitored existing portfolio performance regularly to identify any adverse trends or potential problems early on.
Securus Technologies Miami, FL
January 2020 - January 2022
Lead Claims Review Analyst
Monitored ongoing litigation cases related to handled claims and provided updates to relevant parties.
Evaluated claim files, including product/purchase records, to determine coverage and liability.
Participated in regular meetings with management to discuss progress, challenges, and opportunities for improvement in claims department.
Trained new Claims Analysts on company policies, procedures, and software systems.
Investigated potentially fraudulent claims by conducting interviews and researching documentation.
Prepared detailed reports on findings and recommendations for claim resolution.
Conducted audits of closed claims files to ensure proper handling and adherence to company standards.
Assisted team members with difficult or complex cases by offering insight or guidance from past experiences.
Maintained accurate records of all claims processed and their status in system. Email, chats, phone.
Continuously improved personal knowledge of best practices within field through professional development courses.
Assisted in developing strategies to reduce overall claim costs for organization.
Identified potential subrogation opportunities through careful analysis of each claim situation.
Collaborated with legal team members to prepare cases for litigation.
JPay Inc./Securus Technologies Miramar, FL
September 2013 - December 2019
Claims Representative
Participated in ongoing training programs to stay current on industry trends and regulations.
Ensured compliance with state laws, regulations, and company policies related to insurance claims.
Provided prompt, courteous service to policy/account holders throughout claims process. Email, chats, phone.
Interpreted policy language to make informed decisions on claim approvals or denials.
Identified potentially fraudulent claims and referred them for further investigation.
Managed workload effectively to meet deadlines and maintain high-quality standards.
Communicated with customers, drivers, law enforcement and legal personnel to gain information.
Maintained accurate records of all claims-related activities in company databases.
education
High School - Diploma
June 2005
Miami Northwestern Senior High, Miami, Fl
Bachelor of Science (B.S.) - Political Science
St. Thomas University, Miami, Fl
Bachelor of Science (B.S.) - Nursing
December 2028
West Coast University, Doral, FL
language
English - Fluent
Miami, FL 33150
W: **************@*****.***
skills
Collateral evaluation
Loan documentation
Relationship management
Loan servicing
Documentation review
Multitasking Abilities
Data management
Analytical skills
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