Systems Analyst Business
Resume:
Susithra Sundaresan
******************@*****.***
● Over 16 years of Software Industry experience with major Silicon Valley companies like ServiceNow, Oracle, Cisco, Paypal, Etrade and AT&T
● Over 10+ years of solid hands on experience in Requirement Gathering from end customers and translating to Technical and Functional specs and developing the same as Web Applications using Agile methodologies like Scrum, Kanban and tools like JIRA, Confluence, etc.
● Over 4 years of experience as a Team lead and Technical Project coordinator leading several offshore teams and ensuring quality deliverables to end clients.
● Certified AWS Cloud Practitioner 2022
● Certified Scrum Product Owner from Scrum Alliance® 2019 - 2021
● Certified Software Product Manager from Product School, Santa Clara
● Excellent prioritization skills having worked with high demanding support role for Production issues
● Years of experience in Change Management, Project Management, Problem Management, Knowledge Management Etc.
● Excellent written and verbal communication skills having worked with cross-functional teams ranging from field crew, line managers,Divisional managers, Executives and vendors.
● Excellent presentation skills - Presented Proof Of Concept to adopt new technologies to global team of over 50 which was adopted and implemented successfully Experience
Business Systems Analyst
Feb 2023 - Present
City of Sunnyvale, CA
● Act as Business System Admin for all Software applications in Line of Business for The Environmental Services Department
● Business Requirement gathering and translation to Business Requirements document, Functional and Technical specs for Request for Proposals
● Cross functional team collaboration: Act as department liaison for coordinating with vendors and IT department for PMO, Application support and infrastructure needs
● Review, research and provide ROI analysis and feedback on vendor evaluation for Business applications Request for Proposals and Request for Information
● Managed the implementation of new CMMS application for the Water Pollution Control plant coordinating all vendor interaction, implementation, training, UAT and support.
● Report generation from operations and maintenance data at the Water Pollution Control Plant
SCADA network monitoring and reporting. Setup up scheduled reports and alerts for infrequent system users.
● Assist in GIS setup in FieldMaps and ArcGIS online for Water and Sewer divisions Utility network
● Built ESD’s Sharepoint intranet site and lead the project to migrate from Network drive to SharePoint and move away from paper documentation.
● Built online forms with Microsoft PowerApps and SharePoint lists for tracking ESD application support issues and reusable partyware requests from City staff.
● Member of City’s IT solutions group which reviews and prioritizes the City’s new initiatives and technology projects.
● Identified use cases for digitizing & automating processes in the department
● Trainings: Certified in ESRI spatial data Analytics and Modern Instant Apps
● Member of International Institute of Business Analysis
● Microsoft Ai Training for everyone to use copilot in organizations Senior Tech Support Engineer April 2017 – Oct 2020 ServiceNow Santa Clara, CA
● Provide Resolution or Workaround to issues raised by customers by working with Development team and other stakeholders
● Testing issues reported by customers and reporting bugs if found to Product Development team for prioritization to address in future releases thereby enabling continuous product improvement
● Excellent prioritization and time management to handle support cases and tasks to ensure timely resolution of customer issues with a high Customer Satisfaction score of 9.5 over 10
● Participated in ServiceNow Knowledge event to showcase product features and enhancement to existing and prospective customers
● Subject Matter Expert for ServiceNow ITSM, CMDB, Change Management, Asset Management, ML module, AppEngine and Studio
● Driven knowledge management by writing Knowledge Base documents for driving cases to faster Resolution and in compliance with KCS process
● Received several customer appreciations and awarded Most Valuable Person in the Team for contributions towards Knowledge management Skills: Knowledge of ServiceNow ITSM, CMDB, Change Management, Project Management, Workflow and other platform applications.
Senior Member of Technical Staff. May 2014 – Jan 2017 Oracle Corporation Redwood Shores, CA
● Business Analysis, Requirement gathering from Product Owners and backlog grooming, sprint planning with JIRA
● Change management processes for implementation of assigned sprint tasks
● Proficient in Agile Software development methodologies and all phases of sprints, from Backlog Grooming, Sprint Planning, Sprint Burndown and Sprint Retrospective meetings.
● Initiated and drove adoption of new technologies for designing responsive modern UI for Patching infrastructure team of over 100 engineers
● Designed and developed Proof of concept for Responsive Web application using Oracle JET, KnockoutJS, RequireJS, JQuery, Ajax, JSON, HTML5, CSS.
● Successfully implemented Autocomplete feature in multiple modules, in automated patch Web Application for oracle products. Developed optimization techniques for autocomplete plugin by caching.
Senior Software Engineer December 2013 – April 2014 E*Trade Menlo Park, CA
● Performed Business analysis, high level design and functional design
● Worked independently on building WebApps for automating security audit processes being done manually. The tool was used to automate email notifications for customers using HTML template modules and Perl.
● Was part of designing system for automating the processes using MySQL database and custom tools.
Senior Web app Developer Jan 2013 – July 2013
PayPal San Jose, CA
● Performed business analysis, high level and functional design
● Worked independently on converting a VB Excel Macro based application to Web using Perl Spreadsheet modules, HTML and CSS.
● Installed Apache and hosted the web application and implemented seamless Windows authentication using Apache SSPI module.
● Built custom survey link, for collecting statistics of usage of the tool. Senior Software Engineer Oct 2008 – June 2009
Cisco San Jose, CA
● Performed Business Analysis, Hish Level and Functional design
● Architected and built an SNMP based network monitoring WebApp for Telepresence systems which monitored over 300 codecs and displayed real time network traffic and sent alerts to the technical team when thresholds were crossed. Automated codec upgrade process with scripts. Maintained MySql database in existing tool.
Skills: MySql, OOPerl, CPAN Modules, JavaScript, Apache Server, Windows IIS Programmer Analyst/ Technical Project Manager Nov
2007 - Aug 2008
Infosys Technologies Ltd AT&T, St.Louis, MO
● Performed Business and Technical Requirement gathering from customer AT&T
● Business analysis, System Appreciation and Knowledge Transfer sessions to offshore team
● Mentored junior colleagues in Web Application Development
● Ensured quality of deliverables with code and other documentation reviews
● Project Metrics tracking and performance reviews
● Played the role of Technical Project manager managing an offshore team of developers Software Engineer/ Team Lead. Mar 2004 – Oct 2007
Infosys Technologies Ltd Chennai, India
● Development, Unit Testing, Business Requirement, Business Analysis, High Level Design Documentation, Technical Requirement Documentation, Detailed Design Documentation, Unit Test Plan Documentation
● Defect Prevention Prime, Configuration Controller, Knowledge Management Prime
● Received Spot Award for valuable contributions
● Mentored junior members of the team in software development activities like coding, documentation, debugging, reviews etc.
Education:
University of Madras
Chennai, India
Electrical and Electronics Engineer
April 2003
Technical Skills: Perl, Object Oriented Perl, Web Application Development, Apache, Linux, Unix, My SQL, Oracle DB, Java, Oracle JET, KnockoutJS, HTML5, CSS, RequireJS, JavaScript, AJAX
Learnings:
Google Certified Project Management 2022
Certified AWS Cloud Practitioner 2022
Certified Software Product Manager from Product School, Silicon Valley Certified Scrum Product Owner 2019
Data Science bootcamp with python 2020
Project Management Certification via Linkedin Learning 2022 ESRI spatial data Analytics and Modern Instant Apps 2024 Coursera: Bootstrap
Oracle Training: OJET MOOC, Java REST API Development Interests:
Reading, Sketching and Writing
Volunteering:
● Served as Grocery delivery helper in Second Harvest silicon valley 2021
- 2022
● Served in Grocery warehouse packaging in Sunnyvale Community Center 2022 - present
● Served as Grocery delivery helper in Together SFO 2020
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