Customer Success Business Analytics

PROFESSIONAL SUMMARY

Detail-oriented and technically proficient Data Professional with a Master of Science in Business Analytics. Proven ability to transform complex datasets into actionable insights. Seeking full-time opportunities to contribute analytical expertise. CORE COMPETENCIES

Business Analysis Analytical Reporting Data Visualization Process Improvement Strategic Insight Cross-Functional Collaboration Presentation Skills

TECHNICAL SKILLS

Tableau Alteryx Python R SQL Excel Google Sheets EDUCATION AND CERTIFICATION

Master of Science in Business Analytics (MSBA), Southern Methodist University, Cox School of Business May 2023 Certificate in Business Analytics (With Distinction), Southern Methodist University Dec 2021 Bachelor of Fine Arts (BFA) in Theatre Arts, Elon University — Elon, NC May 2003 DATA ANALYSIS AND BUSINESS PROCESS EXPERIENCE

Samsung America – Plano, TX

Business Process Specialist July 2024 to May 2025

Designed, streamlined, and maintained Alteryx workflows and Tableau dashboards to deliver actionable insights on nationwide retail installations and new product launches—saving project managers 120+ hours weekly through automation.

Ensured accurate, real-time reporting by troubleshooting and refining Tableau visualizations to reflect current operational statuses.

Created tailored dashboards for multiple department heads, translating complex datasets into decision-ready insights.

Collaborated with project managers to align analytics outputs with key milestones, improving visibility into field execution and planning.

Departed due to company-wide workforce reduction. Buxton Company – Fort Worth, TX

Customer Success Specialist July 2023 to February 2024

Delivered responsive client support across multiple platforms to resolve technical issues and build client confidence.

Conducted onboarding and training sessions for new clients, presenting complex platforms in an engaging and accessible way.

Acted as a liaison between internal analytics and QA teams to ensure custom models met client-specific business requirements.

Neuro-Insight Advertising Services – Dallas, TX

Data Analytics Intern (MSBA) January 2023 to April 2023

Analyzed neurological response data to evaluate and predict the effectiveness of television advertisements.

Extracted and categorized audio features from media files using Python to support data-driven marketing strategies.

Coordinated project execution by drafting contracts and dividing technical tasks among team members. OTHER EXPERIENCE

Television, Film, and Stage Actor 2001 to 2020

Member of SAG-AFTRA (Screen Actors Guild – American Federation of Television and Radio Artists). Professional Experience in Support and Service 2003 to 2020

Developed a wide-ranging skill set through client service, office support, and security, balancing multiple responsibilities while building a creative career in entertainment. Benjamin Seay 945-***-**** www.linkedin.com/in/benjaminseay/ *************@*******.***

PORTFOLIO

Tableau Public Profile: https://public.tableau.com/app/profile/benjamin.seay

Contact this candidate