Customer Service Administrative Assistant

Janice C Morris

*** ****** **., **, ****, GA ****5

706-***-**** ********@*****.***

I have 35 years of experience, and I am a Site Administrative Manager and Customer Service Trainer. The skills and experience that may benefit your company are knowledge of the AS/400, Microsoft Excel, Word, and PowerPoint, Customer Service Training, Database Administration, File Management Inventory Management, Notary Public, and Payroll Processing.

Experience

Administrative Assistant

Georgia Department of Natural Resources January 2021 – June 2024

Answered phones

Kept spread sheets

Placed requisitions for supplies

Balanced the budget

Booked camping reservations

Canceled camping reservations

Sole parking passes

Collected money and made deposits

Recruiter

Personnel Staffing October 2018 - August 2020

Answering multi-line phone system

Help new candidates complete their applications and new hire documentation for employment.

Match candidates with clients

Complete payroll for all assigned associates

New hire orientations to include drug and background screening.

Administered client specific testing for potential candidates

Monitor attendance and performance of associates.

Liaison for assigned associates for any issue while on assignment.

Site Administrative Manager

Transdev on Demand, Rome, GA

May 2015 – June 2018

Planned and coordinated training for new recruits in addition to coaching and development for tenured employees.

Provided information updates to agents from local operations in 14+ cities.

Reviewed time keeping submissions of payroll, including punch corrections, holiday time and time off requests, and exceptions/incentives.

Processed Personal Action Form, Leave of Absence, American Disabilities Act, and Family Medical Leave Act paperwork

Managed escalated and overflow calls when necessary.

Customer Service Representative

Beaulieu Commercial, Adairsville, GA

March 1999 – August 2007

Used the AS400 system to maintain records of orders.

Created reports for regional managers and the division president.

Trained new customer service personnel.

Education

North Metro Technical College

2000

Customer Service

Certificate of Completion in Customer Service Training

Georgia Northwestern Technical College

1995

Accounting Diploma

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