Data Entry Customer Service
Resume:
AMINA SHAHZAD
***************@*****.***
Jersey City, NJ 07304
www.linkedin.com/in/shahzad-amina
PROFESSIONAL SUMMARY
Organized and detail-oriented Administrative Assistant with hands-on experience in customer service, data entry, and remote office support. Proven ability to manage phone and email communication, assist clients, process transactions, and maintain accurate records. Background in both office and fast-paced retail/food service environments, showcasing flexibility, strong multitasking, and communication skills. Proficient in Microsoft Office, Zoom, Slack, and other remote tools. Committed to providing efficient, friendly, and reliable support to help teams stay productive and organized.
AREAS OF EXPERTISE
Customer Service / Administrative Support / Data Entry & Validation / Phone & Email Communication / Calendar Management / Multitasking / Time Management / Cash Handling / Conflict Resolution / Inventory Management / Flexibility / Team Collaboration
PROFESSIONAL EXPERIENCE
HUDSON COUNTY COMMUNITY COLLEGE Jersey City, NJ
Receptionist/Data Entry Sept. 2022 – January 2025
Answer high-volume phone calls and respond to student inquiries with professionalism and accuracy.
Maintain and update student records in internal databases using Microsoft Office tools.
Schedule appointments and support the enrollment team with daily administrative tasks.
Forage – Business Fundamentals Pathway Virtual Sept. 2024– Apr 2025
Completed 8-week virtual internship program working with companies like BNY Mellon, Bloomberg, CBRE, SIEMENS, Accenture on real world projects exhibiting the following skills:
BNY Mellon: Recorded liabilities, utilized ECRM, updated client activities, escalated requests, and submitted a call report.
Bloomberg: Prioritized tasks using the Eisenhower Matrix, conducted root cause analysis, de-escalated issues, and assisted with Bloomberg Terminal features.
CBRE: Reviewed a showroom project plan, developed a Gantt chart, and assessed project risks and dependencies.
Siemens Mobility: Developed KPIs, managed dashboards, analyzed rail infrastructure projects, and addressed construction challenges and stakeholder feedback.
Accenture: Managed a new brand launch, mapped project management methodologies, and presented status updates to senior leadership.
JCPENNEY Jersey City, NJ
Customer service Associate June 2023 – Present
Handled cash and credit transactions accurately while maintaining detailed records.
Trained new employees on company procedures and systems.
Provided consistent, friendly customer service in a fast-paced environment, resolving issues efficiently.
Ocean Halal Pizza Jersey City, NJ
Assistant May 2022-Aug 2022
Provided friendly and courteous customer service, ensuring a positive dining experience.
Assisted customers with orders, merchandise selection, and handled inquiries efficiently.
Operated cash register, processed transactions, and maintained accurate cash handling.
Stocked inventory and organized supplies to support smooth daily operations.
Contributed to increased sales through upselling and excellent client relations.
EDUCATION & TRAINING
YEAR UP UNITED New York, NY
Business Fundamentals Training Sept. 2024 - Apr 2024
Year Up United is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship.
Completed coursework in Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in Business Fundamentals.
HUDSON COUNTY COMMUNITY COLLEGE Jersey City, NJ
A.S in Accounting Aug 2022 – 2025
GPA: 3.2
Completed coursework towards degree.
TECHNICAL SKILLS
Microsoft Excel / Microsoft Word / Microsoft Outlook / Slack / Zoom / Calendly / Canva / Google Workspace / Cash Register Operation / Database Management / POS Systems / Fax & Document Handling
LICENSES & CERTIFICATIONS
GWC (GIRLS WHO CODE)- Leadership Training and Personal Development Sept. 2024
ESL (ENGLISH AS A SECOND LANGUAGE) CLUB - Leadership License Apr. 2023
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS - Leadership Training and Personal Development Dec. 2024
LANGUAGES
Fluent in English/Urdu /Punjabi/Hindi (Controversial)
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