Business Analyst Machine Learning
Resume:
Luong Nguyen Quang Hai
New York City, NY *********@*****.*** 929-***-****
linkedin.com/in/hai-luong-7a8591234
Education
MBA in Business Analytics
Pace University, Lubin School of Business — New York City, NY
Graduated May 2025
BSc in Accounting with Finance
Birkbeck, University of London — London, UK
Graduated Jan 2023
Skills
Business Intelligence Tools: Tableau, SQL, R
Data Science: Predictive Analytics, Machine Learning
Financial Modeling & Valuation
Data Visualization & Reporting
CRM Systems: Salesforce
Digital Transformation Strategies
AI Integration in Business Operations
Professional Experience
Business Analyst (Remote)
DRD AI Cryptocurrency Mining — Shanghai, China
Feb 2024 – Jan 2025
- Analyzed crypto market trends, identifying key drivers & risks influencing investment outcomes.
- Developed a risk assessment framework, reducing investment volatility exposure by 15%.
- Designed an investor dashboard tracking 20+ KPIs, boosting stakeholder transparency and engagement.
Business Analyst (Remote)
Owl Vault — Lucerne, Switzerland
May 2023 – Oct 2023
- Conducted market analysis revealing a $250M opportunity in luxury asset storage across Europe.
- Built financial models with sensitivity analysis for market entry risk assessment.
- Designed a CRM system reducing customer response time by 35%, improving satisfaction and retention.
Business Analyst (Remote)
Bao Shi — Shanghai, China
Jan 2020 – Dec 2022
- Analyzed consumer behavior to identify 3 key market segments, increasing user acquisition by 25%.
- Cut operational costs by 18% through process redesign and improved vendor negotiations.
Data Analyst (Remote)
Safety Driving Interactive Map — Shanghai, China
Mar 2020 – Nov 2020
- Identified 12M potential users through market research, spotlighting a niche in safety tech adoption.
- Found 65% of target users aged 25–45 were willing to pay for real-time traffic and safety features.
Languages
English: Native
Vietnamese: Native
Chinese: Beginner
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