Communication & Interpersonal skills
Resume:
Leslie Jandles +263*********
Leslie Jandles
Food and Beverage Assistant
Contact
Mt Hampden, Zimbabwe
***************@*****.***
Personal Information
Female
** *****t 1999
Single
Objective
A detail oriented and dedicated young lady with a deep desire for the hospitality industry. I possess the ability to work in fast paced environments whilst providing exceptional customer service. I am also a passionate and customer-focused hospitality professional seeking an entry level position in a reputable establishment where I can provide exceptional service and contribute to the success of the organization. Education
The Hospitality School
Harare, Zimbabwe
Diploma in Food & Beverage
Key Skills
Marketing
Attention to detail
Time management
Interpersonal skills
Problem solving
Languages
English
Shona
Experience
Receptionist & Hostess (October 01, 2024 – Present) The Country Club
A dual role professional filtering between reception and hostess duties. My versatility, strong communication and attention to detail enable me to seamlessly transition between these roles, providing a high level of service to members & guests alike. My responsibilities included the following:
Manage guest reservations and booking
Facilitate meetings for club members and guests
Resolving members’ inquiries and disputes
Booking tee times for golf club members
Managing day end reports and administration tasks Administration & Events Planner (August 05, 2024 –September 31, 2024) Pedigree Events Management
Researching and booking venues
Coordinating and executing events according to client specifications
Creating event proposals
Maintaining records and supplier contacts
Assist in event logistics
Hostess & Telephone Sales Agent - In room Dining (April 15, 2023 – October 31, 2023)
Montage, Palmetto Bluff Bluffton USA
Welcome guests upon arrival and manage reservations
Taking In Room Dining Orders
Leslie Jandles +263*********
Arranging amenity lists and sets of amenities for guests
Daily reconciliations and handling guest complaints
Managing guest table assignments
Coordinating with in-house serving staff and kitchen staff
Handling customer enquiries and complaints
Food server (November 1, 2022 – April 16, 2023)
Montage Deer Valley Park City USA
Welcome guests and assign seating
Take guests orders
Setting dinner tables and maintaining cleanliness in serving area
Confirming guest allergies/dietary restrictions and communicating them to kitchen
House Keeping - Trainee (November 1, 2021 – March 28, 2022) Victoria Falls Hotel Victoria Falls Zimbabwe
House Keeping
Room division and cleaning
Maintenance of public areas
Stock take for kitchen and maintenance department. References
Mutsa Sixpence
Reservations Manager
The Country Club
email: *************@*****.***
Naomi Paige
Restaurant Manager
Montage Deer Valley
Barbra Murwira
Events Coordinator
Pedigree Events Management
Contact this candidate