Data Entry Analysis

William 256-***-**** Woodard *******.*********@*****.*** Huntsville, Alabama

Detail-oriented engineer with expertise in real-time system monitoring, data analysis, and technical troubleshooting in aerospace, defense, and intelligence operations. Adept at ensuring mission-critical system reliability and enhancing operational efficiency in high-stakes environments. Core Competencies:

● Satellite Communications & Defense Systems

● Technical Problem Solving & Root Cause

Analysis

● Data Analytics

● Microsoft Office

● Cybersecurity & Anomaly Detection

● System Integration & Performance

Optimization

● Cross-Functional Team Collaboration

Certifications & Courses

● Active TS/SCI Security Clearance with CI Polygraph

● Comptia Security + Certification

Professional Experience:

Four Sea Group Inc., New Moon Buckley SFB March 2019 - Dec 2024 Tier 3 Support Engineer

● Provided advanced troubleshooting and root cause analysis for complex technical issues, reducing system downtime and improving overall service reliability.

● Acted as the final escalation point for critical incidents, collaborating with Tier 1 and Tier 2 teams to resolve persistent and high-impact technical challenges.

● Partnered with development and engineering teams to diagnose software and hardware issues, contributing to long-term product stability and performance improvements.

● Developed and maintained technical documentation, including knowledge base articles and troubleshooting guides, to streamline issue resolution and empower lower-tier support teams.

● Automated repetitive troubleshooting tasks using scripting and diagnostic tools, enhancing operational efficiency and response times.

● Led post-mortem analysis and incident reviews, identifying areas for process improvement and implementing preventative measures.

● Provided mentorship and training to Tier 1 and Tier 2 support teams, improving technical knowledge and reducing the volume of escalated cases.

Lockheed Martin, PAO Buckley SFB Sept 2018 - March 2019 Data Scientist

● Conducted advanced data analysis and machine learning research to enhance defense system performance, threat detection, and mission-critical decision-making.

● Utilized SQL for secure data extraction, transformation, and manipulation, ensuring compliance with DoD regulations and cybersecurity protocols.

● Designed and optimized data pipelines to process and analyze vast amounts of real-time intelligence, surveillance, and reconnaissance (ISR) data.

● Collaborated with engineers and military analysts to integrate data-driven insights into defense system design, testing, and operational strategy.

● Ensured compliance with DoD and classified data handling regulations, maintaining strict adherence to security and encryption standards.

William 256-***-**** Woodard *******.*********@*****.*** Huntsville, Alabama Lockheed Martin, Buckley SFB July 2017 - Sept 2018 Satellite Systems Engineer

● Collaborated with cross-functional teams, including mission advisors, engineers, and analysts, to streamline operations and ensure real-time situational awareness for defense missions.

● Supported 24/7 mission-critical systems through continuous performance monitoring, rapid fault detection, and proactive anomaly resolution, minimizing operational disruptions.

● Maintained operational readiness of classified defense systems, ensuring secure communications and seamless coordination between military and government agencies.

● Monitored and optimized satellite, radar, and defense network operations to support intelligence, surveillance, and reconnaissance (ISR) objectives.

● Utilized advanced data analysis and system diagnostics to identify performance bottlenecks, enhancing the reliability and efficiency of defense infrastructure.

● Executed real-time mission support by coordinating system adjustments, troubleshooting technical issues, and implementing contingency plans.

● Assisted in the development and enforcement of standard operating procedures (SOPs) for mission operations, improving response times and operational effectiveness.

● Collaborated with cybersecurity teams to detect and mitigate potential security threats, ensuring compliance with DoD and Lockheed Martin security protocols.

● Conducted system performance evaluations and contributed to post-mission analysis, providing critical insights to enhance future operational strategies.

● Provided technical guidance to junior operators and analysts, fostering a high-performance culture within mission control teams.

OpenTable, Denver Dec 2016 - July 2017

Technical Support Representative

● Documented customer interactions and resolutions in a ticketing system, reducing response time by 20% and improving support efficiency.

● Provided technical support to 1,000+ customers, troubleshooting hardware and software issues to ensure seamless platform functionality.

● Managed customer interactions across phone, email, and chat, maintaining a 98%+ satisfaction rating through prompt and effective issue resolution.

U.S. Army, Buckley SFB March 2009 - July 2014

Signals Intelligence Analyst

● Analyzed and interpreted complex intelligence data, identifying trends and patterns critical to national security and mission success.

● Collaborated with military and civilian personnel to deliver real-time intelligence support, enhancing operational effectiveness and situational awareness.

● Prepared and delivered intelligence briefs and reports to senior leadership, providing actionable insights for high-stakes decision-making.

Education:

Bachelor’s of Science in Computer Information Systems Columbia College

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