Quality Assurance Customer Support
Resume:
Passionate engineering leader experienced in blending management and hands-on technical skills to
build enterprise grade, high concurrency solutions for fortune 2000 companies. Have led product engineering, software development, quality assurance, and customer support teams. Seeking a position in a company where I can use my experience to motivate my team and drive innovation. LEADERSHIP &
EXECUTION
CTOs and Engineering VP’s need to lead by example, push their values down the engineering structure, and be the glue that keeps engineers focused when things aren’t going as desired. Execution requires a strong cadence with constant communication and a strong focus on accountability. Accountability starts at the top and works downward through the engineering organization. I prefer Scrum because it forces a cadence and enables constant communication and accountability. BUILDNG
ENGINEERING
ORGANIZATIONS
I prefer as flat a structure as possible because it opens up visibility across the different teams. However, when building large engineering organizations, flat organizations won’t scale, so it needs more hierarchy built into the structure. Even in this model, it’s important communication and visibility be embraced, It is imperative to keep your team head counts at a manageable size so the communication aspect doesn’t get lost in the growth. SKILLS Software Background: Integration Specialist, Virtualization, Big Data, Cloud, Enterprise Management, Observability
Development Background: J2SE, J2EE, OSGi, Javascript, C/C++, RMI, Keycloak, Web Services, SQL, Spring, Apache Karaf, Apache Camel, Node, MongoDB, Docker, Kubernetes, Grafana, Loki, Fluentbit, and numerous open-source projects Operating Systems Background: Linux, macOS, Windows, Solaris, AIX, HP-UX PROFESSIONAL
EXPERIENCE
OCIENT, Chicago, IL, October 2022 – August 2023
Ocient delivers a hyperscale data warehouse to tackle large, complex workloads. Engineering Manager
• Managed performance improvement initiative to successfully scale our data warehouse solution to meet the needs of multiple enterprise customer sales deals
• Refined development process to improve efficiency and predictability of releases
• Led two software engineering teams responsible for different areas of our stack YELLOWBRICK DATA, Mountain View, CA, February 2016 – July 2022 Yellowbrick Data is a big data product founded by experts in database and flash memory technologies to simplify data warehousing. Joined Yellowbrick Data as a start-up in stealth mode to design and develop Yellowbrick’s observability backplane. Level 4 Engineer, Software Engineering
• Worked with stake holders to define requirements and gather feedback to implement support infrastructure application stack
ROBERT NEMZEK
Engineering Leader, Enterprise Software Engineer
Leland, NC 28451
*******@*****.***
PROFESSIONAL
EXPERIENCE
• Designed and developed the Data Collection System to gather log files, configuration, performance, telemetry, monitoring data, and query statistics
• Designed and developed Chassis Manager application which monitored and enabled alerting for the hardware and software components for the YB data warehouse solution during runtime
• Designed a distributed REST application (named Phonehome) for uploading data and alerts collected by the Chassis Manager and the Data Collection System into our Support Platform to enable developers and our support staff to proactively trouble- shoot and support our customers
• Implemented Single Sign-On solution and designed and built REST APIs for Yellowbrick’s Cloud Data Warehouse Manager
CSC, Falls Church, VA, October 2010 – February 2016 CSC (Computer Sciences Corporation) was a large, international, diverse company. Position is in the CSC Cloud business division. CSC Cloud was recognized in Gartner's
“Magic Quadrant for Cloud Infrastructure as a Service.” Director, Engineering
• Led engineering and implementation of CSC’s cloud service provider business unit growing annual revenue stream from $65M to $750M in 3 years.
• Developed and managed budgets, concurrent work streams, and geographically disperse team members including offshore and consulting services
• Assisted in engineering tasks improving end-user experience and automation SURE SECURE SOLUTIONS, McLean, VA, March 2010 – October 2010 Start-up specializing in cyber security and enterprise management solutions with a primary focus on the government sector.
Director, Integration Solutions
• Focused on analyzing business opportunities and identifying IP potential
• Assisted business development by providing solution analysis and architecture designs for complex, distributed, integrated solutions FORTISPHERE, Glenwood, MD, October 2009 – February 2010 Virtualization software start-up company specializing in enterprise and service management solutions for virtualized assets. Product acquired by Redhat. Director, Engineering
• Responsible for software engineering, quality assurance, customer support, and IT
• Refined agile practices and processes to address product delivery issues
• Defined customer support practices and procedures to improve customer satisfaction
• Implemented code review, build, and automated testing practices to improve quality
• Product deliveries drove new customer adoption from 1 to 8 in first quarter NOVELL, Vienna, VA, November 2008 – October 2009
Leader on product core and product leadership teams in Novell SRM division (Systems and Resource Management) providing quality commercial enterprise products and solutions.
Director of Software Engineering
• Responsible for retaining maintenance revenue from world-wide customer base
• Focused on implementing agile methodology to improve both product quality and time-to-market for product releases
• Implemented product quality release criteria and executive reporting to objectively measure and quantify product quality and measure quality after release to field MANAGED OBJECTS, McLean, VA, July 1999 – November 2008 Employee number 8. Helped grow start-up company from 6 to 100+ employees, and grow sales from $50,000 to $30 million, concluding with a successful company sale/acquisition by Novell. Managed Objects provided high performance, highly concurrent, enterprise software solutions in the enterprise management space. Vice President of Customer Support & Software Engineering
• Responsible for $10 million maintenance revenue for 300+ world-wide customer base comprised primarily of global 2000 companies, such as Morgan Stanley, JP Morgan Chase, Nationwide, AT&T, Barclays, UBS, PetroChina, Bank of Singapore
• Responsible for delivering high quality product releases, as well as meeting tactical near-term deliverables to meet quarterly sales objectives
• Participated in due diligence and closing of Novell acquisition GUIDECOMM SYSTEMS, INC., Herndon, VA, 1998-1999 Senior Systems Architect CABLE & WIRELESS, INC., Vienna, VA, 1989-1998 Senior Manager, Engineering CDSI, Rockville, MD, 1987–1989 Programmer
W.D. BYRON AND SONS, INC., Williamsport, MD, 1984–1987 Programmer / Operator EDUCATION JAMES MADISON UNIVERSITY, 1980-1984
Contact this candidate