Account Manager Customer Service

Zoe Jones

CUSTOMER SERVICE PROFESSIONAL

Astoria, NY 714-***-**** ***.*********.*******@*****.*** Objective

I want to become part of a winning service team, that can be enriched by my years of experience creating lasting, mutually profitable relationships, improving client satisfaction, and helping your company grow. Experience

Michael’s Arts & Crafts Night/Weekend Manager 2013-2018

• Manage customer satisfaction in their shopping experience

• Manage floor employees/cashiers

• Responsible for money drawer pulls and closing paperwork

• Keep floor stocked and organized

McNeal Agency Inc Insurance Agent/Account Manager 2007-2010

• Quote/Write new/renewal business, commercial lines

• Process endorsement requests/endorsements from the company

• Cross sell other lines of business/retention

• Report claims

Family members/friends Caregiver 2010-2025

• Before/After surgery care

• Live in housekeeping/meal prep

• Medication distribution

• Personal care

Education

Middle Georgia State University 2011-2016

Major: Health Management Administration Minor: Nursing Various Continuing Education Courses for Insurance licensing 1987-2010 Major: Commercial Lines Minor: Personal Lines

Skills & abilities

• Customer Service

• Problem solving

• Communication

• Leadership/Management

• Adaptability

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