Zoe Jones
CUSTOMER SERVICE PROFESSIONAL
Astoria, NY 714-***-**** ***.*********.*******@*****.*** Objective
I want to become part of a winning service team, that can be enriched by my years of experience creating lasting, mutually profitable relationships, improving client satisfaction, and helping your company grow. Experience
Michael’s Arts & Crafts Night/Weekend Manager 2013-2018
• Manage customer satisfaction in their shopping experience
• Manage floor employees/cashiers
• Responsible for money drawer pulls and closing paperwork
• Keep floor stocked and organized
McNeal Agency Inc Insurance Agent/Account Manager 2007-2010
• Quote/Write new/renewal business, commercial lines
• Process endorsement requests/endorsements from the company
• Cross sell other lines of business/retention
• Report claims
Family members/friends Caregiver 2010-2025
• Before/After surgery care
• Live in housekeeping/meal prep
• Medication distribution
• Personal care
Education
Middle Georgia State University 2011-2016
Major: Health Management Administration Minor: Nursing Various Continuing Education Courses for Insurance licensing 1987-2010 Major: Commercial Lines Minor: Personal Lines
Skills & abilities
• Customer Service
• Problem solving
• Communication
• Leadership/Management
• Adaptability