Network Engineer System Administrator

Profile Summary

Overall, ** years of experience in projects across various verticals ranging from Customer Engineer working with Unified customers help them assess and optimize the availability, security, and performance of your on-premises, hybrid, and cloud Microsoft technology environments. AZURE (Identity and access Management), audit for ITIL projects, networking, operation support, infrastructure management and AZURE

Proven record of generating and building relationships, managing projects from concept to completion

2 years’ experience as system administrator, and build release engineer, 3 Years of Experience in infrastructure management, network engineer and Data-center operations (hp printer, hp blade server), 6 months of experience in CEPS (Cisco Enterprise Print System), Over 2.5 Years of Experience in ITSM support project.

Identified process gaps and provided solutions that improve the customer's quality of service.

Owning printer management responsibility by keeping the printers up to date with the latest firmware upgrade and supplies. Setting up the printers with the latest drivers for development and testing.

Awarded HP Hall of Fame for improving projects efficiency. Career Timeline

B. Tech (Electronics & Telecommunication)

Sathyabama University, Chennai (India) in 2008

Core Competencies

Identity and access management Presentation Incident Response and Management Single Sign-On (SSO) Active directory Risk Analysis Multi-Factor Authentication (MFA) Group Policies Security Policies and Procedures Conditional Access Policy Authentication Escalation management PIM/PAM Account lockout Application Support Engineer Role-Based Access Control (RBAC) User Profile GRAPH API On Demand Assessment Microsoft Operation console Strong Communication Skill Zero Trust Replication Process Documentation

• Work Experience

Feb’23 – Present as Customer Engineer

Client-Microsoft

As a Customer Engineer at Microsoft, I help enterprise clients, including Fortune 500 companies, maximize the value of Microsoft solutions like MIM and Azure AD. I specialize in Zero Trust Security, Privileged Identity Management (PIM), and Azure Active Directory (AAD) implementations. With a focus on customer satisfaction, retention, and growth, I deliver impactful solutions through a blend of technical expertise, problem-solving, and relationship management. I have a proven track record in driving business optimization and collaborating with senior executives to achieve consensus on complex engagements.

Onboarding Accelerator: Implemented Zero Trust Security for identity management

Privileged Identity Management (PIM): Deployed PIM for enhanced access control and security.

Active Directory Security: Led Onsite Engineer assessments for AD security.

Azure MFA & Conditional Access: Activated Azure with Multi-Factor Authentication and Conditional Access policies.

Azure Active Directory: Delivered comprehensive On-Demand Assessment for AAD configurations. Dec’21 – Jan’23 MINDTREE as Technical Specialist

Client-Microsoft

Azure Cloud Identity Senior IAM engineer

Takes ownership for team coordination and connects identified opportunities, questions, and issues from customer organizations. Leads complex internal Microsoft technical/CSAM teams or partners to address using a breadth of technical knowledge to identify a broad set of internal teams and ensure progress across solution areas. Identifies and mitigate blockers to customer success goals. Knowledge and Troubleshooting Skills on Azure Identity.

• Configure device registration (hybrid/AADJ)

• Configure application App proxy

NEHA SINGH

n e h a g r e e t s @ g m a i l . c o m \ 4 2 5 - 4 4 5 - 9 8 7 3 linkedin.com/in/missnehasingh

Cloud Consultant CSA @Microsoft Identity and Access Engineer Azure Active Directory

• Configure the Azure logs export to Logs analytics/event hubs

• Configure the Enterprise app for SSO experience

• Configure Azure MFA

• Configure Conditional access policy (CAP)

• Configure Identity Protection for user risk/sign in risk

• Configure WHFB for password less sign-in

• Configure PTA with seamless SSO experience

Knowledge and troubleshooting skills on AD and ADFS Technologies

• Setup and configure ADFS server

• Azure RBAC

• Configure ADFS Proxy or WAP trust with ADFS for external access

• Configure Claim rule

• Configure MFA on ADFS

• Configure ADFS Soft Lockout, Persistent SSO cookies, Device Registration

• Troubleshoot ADFS issue using online tools, TSG, Offline Tools available in ADFS help. Knowledge and Troubleshooting skills related to Azure Virtual computing environments.

• Configuring Azure VM Scale Sets

• Configuring Azure Virtual networks

• Configuring Azure Managed disks

Jan’20 – Mar’21 MINDTREE as Technical Specialist

Client-Microsoft

Experience in providing support and troubleshooting different issues for enterprise customers who are using Windows Azure Platform worldwide and managing the Azure cloud services like Identity and access management.

Provide support and troubleshooting for Azure cloud platform with a focus on Identity and Access Management (IAM).

Offer technical solutions and consultation as part of the Azure Identity authentication support team for enterprise customers worldwide.

Expertise in managing hybrid environments across multiple cloud providers and on-premise infrastructures

Specialized in Azure AD technologies including MFA, Conditional Access, AAD Enterprise Applications, Application Proxy, Federation protocols

(SAML, OAuth, OIDC), and AAD Identity Protection.

Proficient in Pass-Through Authentication (PTA), Seamless SSO, Identity Secure Score, and device registration configuration.

Experienced with virtualization tools and nested virtualization (Hyper-V). AAD Enterprise Application Management AAD Application Proxy & Modern Authentication/Federation protocols

Jul’18 – Feb 2019 with Pactera Technologies, Redmond, as and break fix Engineer Client-Microsoft

Managing Subscriptions and Resource Groups

Planning and deployment of Azure virtual machine.

Managing and monitoring storage.

Managing and creating domains users and groups on on-premises AD and AAD.

Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.

Create and submit knowledge articles

Nov’14 – Sep’16 with Hewlett-Packard Research & Development, Bangalore, as Build Release Engineer and System Administrator

Creating and running automated nightly builds to discover new produced bugs, reducing bug fixing time from 1-2 days to few hours.

Debugging build failures, coordinating with developers and testers to resolve related issues.

Managed branching, merging, tagging and other source control tasks in Git.

Effective and Subversion (SVN) repository maintenance (Create tags, branches, merging etc.).

Administer and maintain build management infrastructure. Dec’11 – Nov’14 with Hewlett-Packard Research & Development, Bangalore, System Administrator Role: VMware/Hyper-V/Problem Management/Team Management/System Administrator/Quality Analyst/Printer Management Configuring and managing HP blade server and hp Z500 machines to suit the need of entire datacenter for the manageability section. Providing virtual machines with the specific configuration as required the testing or development. Setting up the private network for the specific scenario testing. Responsible from everyday scrum for the team of 10 members.

Configuring Hyper-V in 2003, 2008, 2012 servers. Creating, configuring, and managing the VM through hyper-Monitoring the dashboard, system Health, Data stores, ESX Hosts, Vcenter servers

Configuring VMware ESXi and VMware Vcenter Server Appliance. Managing VMware Vstorage VMFS data stores.

Converting Physical server to virtual server through P2V.Move server in different cluster in Vcenter server

Successful planning, execution, monitoring and executing the infra movement from one location to other to reduce the cost.

Responsible from everyday scrum for the team of 10 members.

Ensuring business continuity by training the new members efficiently. June’11 – Nov’11 with Hewlett-Packard, Bangalore, as Software Designer Client-CISCO Systems

CEPS Consists of over 300 Linux servers. We have a presence in almost every Cisco office in the world. We manage over 6000 printers worldwide. Every day approx. 60 printers are created, moved or re-ip’ed. Through maximizing redundancy and automatic fail over, we have maintained unheard of reliability without any scheduled downtime.

Monitoring of critical services (lpd, boot pd, sddbd)

Managing the day-to-day activity.

Deleting, adding, installation of a new printer server and configuration of printers.

Testing: Server testing and functionality testing.

Testing Patch deployments.

Knowledge of printer troubleshooting and re-producing the scenarios.

Printing test on VMware print servers.

Printer Certification testing for Cisco-Verifying the features and per-configurations for compatibility with scripts

Contributed in Regression, functionality, and System testing Oct’08 – May’11 with Hewlett-Packard, Chennai, as Software Designer Client – AIRBUS

Airbus, an EADS Company, is a leading aircraft manufacturer with the most modern and comprehensive product line. From offshore point we support 600+ Applications hosted in Windows 2003 / Unix Servers. We maintain highly critical (Customer / Investors focused) applications without any downtime.

Problem management and trend analysis of reoccurring alerts using BMC Remedy tool/Magic

Monitor and troubleshoot technical problems on Microsoft Share Point 2007.

Resolve incident /problem on UNIX / NT platform, involve next level support for complex fix.

Deliver technical solutions in a business environment (Unix / NT servers)

Nominated as project’s SPOC for Problem Management/Trend analysis – Airbus

Doing Internal Auditing of the process and to check the project is going with the correct ITIL process and meeting with the agreed SLA /OLA with the client.

Onsite-Offshore Co-ordination

Identified as member of the projects BCP team, in case of business outage – Airbus Back-up lead for Airbus-TFUS activities.

Personal Details:

Languages Known: English and Hindi

Location: Phoenix, Arizona

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