Manager of Technology

MOSES JAVED

MANAGER

JAMF *** Certification – Advanced Apple device management

Q SYS Level 1 Certification – QSC Audio DSP systems CERTIFICATIONS

Seasoned IT leader with 8+ years of

progressive experience managing enterprise

IT operations, specializing in Apple device

management, identity systems, and cross-

platform environments. Proven expertise in

leading technical support teams, driving

innovation, and overseeing IT infrastructure at

scale. Adept at process improvement, vendor

management, and aligning technology with

organizational goals. JAMF 300 certified with

strong hands-on knowledge in Google

Workspace, Okta, AWS, and Cisco Meraki.

PROFESSIONAL OVERVIEW

IT Team Leadership & Mentoring

IT Infrastructure Management (Cloud &

On-Prem)

Apple MDM with JAMF Pro (SaaS & On-

Prem)

Identity & Access Management (Okta,

Google Workspace)

ITIL/Service Desk Ops (Zendesk, Jira

Service Management)

AV Systems: Zoom, Webex, QSC Q-SYS,

Conference Room Tech

Network Management (Cisco Meraki)

Gen AI Tools: ChatGPT, OpenAI, Gemini

Budgeting & Vendor Negotiation

Scripting (Bash, PowerShell) & Automation

MDM Strategy & Device Lifecycle

Management

Technical Documentation & Cross-

Functional Communication

CORE COMPETENCIES

Manager of Technology

Lead Technology Service Coordinator

Lead and mentor a team of IT professionals supporting over 28,000 Apple devices.

Oversee JAMF Pro (On-Prem & SaaS) deployments and server upgrades.

Manage end-to-end MDM infrastructure, including automation via Bash/API scripting.

Implement and support OneLogin SSO and access provisioning across platforms.

Coordinate cross-functional IT rollouts and provide high-level support escalation.

Develop and maintain robust technical documentation and knowledge base.

Engage in vendor negotiations, asset procurement, and software license tracking.

Supervised device support across 10 school sites, including app deployment and remote troubleshooting.

Managed escalations beyond Tier 1 support, ensuring minimal business disruption.

Facilitated user training and created test environments for new technology implementation.

SAN JOSE UNIFIED SCHOOL DISTRICT NOVEMBER 2023 - PRESENT SAN JOSE UNIFIED SCHOOL DISTRICT DECEMBER 2022 - NOVEMBER 2023

*****.*****@*****.*** 408-***-**** San Jose, CA Technology Service Coordinator

Delivered responsive support for macOS, iOS, and ChromeOS devices. Maintained and deployed AV systems and handled onsite technical escalations.

Coordinated repairs, vendor support, and internal documentation efforts.

SAN JOSE UNIFIED SCHOOL DISTRICT APRIL 2016 - DECEMBER 2022 Professional Experience

Contact this candidate