Customer Service Representative
Resume:
Erica Griffin
Customer service
Jacksonville, FL 32209
***********@*****.***
My main objective is to gain full-time employment with a growing and well established company with better opportunities and room for advancements.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Appointment Specialist
Randstad - Remote
January 2021 to June 2022
I was an appointment specialist . I was on outbound, I called members asked them if all their information is correct I then let them know the benefits available to them and then schedule the appointment with pcp. This was at high volume, Stressed members with additional support as well. Customer Service Representative
Maximus - Remote
January 2021 to June 2021
I work for Maximus I was a CDC vaccination customer service administrator. I answered multiple questions dealing with the COVID-19
Customer Service Representative
Humana - Remote
January 2020 to January 2021
• Assisted customers with a warm and professional attitude • Interacted with customers through live chat
• Assisted customers with questions
• Booked appointments
• Managed customer accounts
• Monitored claims and physician-related services • Performed data entry for customer information • Handled billing issues and order inquiries
Dishwasher
Stonewood Grill & Tavern - Jacksonville, FL
March 2015 to April 2016
• Washed dishes, glassware, flatware, pots, and pans using a dishwasher
• Placed clean dishes, utensils, and cooking equipment in storage area.
• Maintained kitchen work area, equipment, and utensils in clean and orderly co Dishwasher/Prep Cook
Stonewood Grill and Tavern - Jacksonville, FL
September 2014 to February 2015
FL
Warehouse Shipping/Receiving
• Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
• Completed deliveries by driving truck or van to and from vendors
• Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
• Maintained inventory controls by collecting stock location orders
• Maintained technical knowledge by attending educational workshops; reviewing publications Cook
Buffalo Wild Wings - Jacksonville, FL
September 2011 to June 2014
• Prepared, seasoned, and cooked dishes such as soups, meats, vegetables, or desserts in restaurants
• Ordered supplies
• Kept records
• Assisted in menu planning
Construction Laborer
Tidy Lawn & Landscaping - Jacksonville, FL
June 2009 to June 2011
Gardner
• Planted, cultivated, watered and mulched flowers, plants and trees, and performed pruning activities
• Provided routine landscaping maintenance tasks
• Raked and garden waste removal
• Collected and disposed off litter and debris
United Foreman
Jacksonville, FL
October 2007 to May 2009
Construction Helper
• Perform tasks involving physical labor at construction sites; operated hand and power tools of all types: air hammers, earth tampers, cement mixers, small mechanical hoists, surveying and measuring equipment, and a variety of other equipment and instruments
• Cleaned and prepared sites, dug trenches, set braces to support the sides of excavations, erect scaffolding, and cleaned up rubble, debris and other waste materials
• Assisted other craft workers
Education
Bachelor's in Business management
American InterContinental University-Online - Work at Home 2015 to 2019
Skills
• Receptionist
• Microsoft Office
• Filing
• Microsoft Word
• Inventory
• Management
• Billing
• Kitchen Management Experience
• Customer service
• Supervising Experience
• Restaurant Management
• Construction
• Menu Planning
• Landscape Maintenance
• Food Preparation
• Food Safety
• Profit & Loss
• Project Management
• Sales
• Restaurant experience
• Cooking
• Data collection
• Windows
• Live Chat
• Budgeting
• Payroll
• Inventory Control
• Technical Support
• Account Management
• Merchandising
Languages
• English - Expert
Assessments
Customer focus & orientation — Familiar
June 2021
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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