Customer Service Home Health
Resume:
Vanetta Paul
I am a dedicated and experienced professional with excellent communication
skills, strong adaptability, and outstanding organizational abilities. I am an excellent multitasker, stress-tolerant and reliable. 1225 S Dixie Hwy W, Apt
203, Pompano Beach, FL
33060
**********@*****.***
EXPERIENCE
Affinity Home Health Care — Patient Advocate
May 2022 - May 2025
Monitoring quality of services and attending to all client concerns . Intimate knowledge of community resources for seniors . Advanced experience in patient advocacy .
Show compassion and empathy to customers .
Guiding customers with their appointments .
First Light Home Health Care — Customer Care
Scheduler/Healthcare CSR
March 2020 - December 2022
Effectively establish a rapport with caregivers and customers. Create and maintain caregiver schedules and databases. Schedule customers appointments and visits according to care plans and caregiver availability.
Contact care providers and clients regarding day-to-day changes. Manage client services as outlined in agreements and care plans. Take initiative and determine actions to meet goals. Global Response — Customer Service Representative
September 2019 - February 2020
Customer service associates interact with customers to handle complaints. Process orders, and provide information about an organization’s products and services.
Answering phones, emails, and live chat from customers. Professionally responding to customer inquiries .
Identifying, escalating priority issues, and reporting to high-level management.
Following up on complicated customer interactions where required. SKILLS
● Customer Service
● Client
Relationships
● Computer Skills
● Negotiation Skills
● Organized
● KPI
● CRM
● Microsoft tools
● Google workspace
● Detail oriented
Recording details of customer interactions proficiently and accurately . Offer solutions- not excuses .
SOS Security — Security Officer
June 2018 - August 2019
Monitor site area and parking lot and report any suspicious activities or incidents.
Provide excellent customer service by assisting visitors and addressing their inquiries or concerns.
Perform routine inspections of access points, equipment, and property to identify potential security risks.
Elegant Beauty Supplies — Customer Service Representative January 2017 - April 2018
Assist customers with knowledge, empathy and sincerity by directing them to products and explaining product features.
Maintain excellent store appearance and assist with store merchandising to provide a positive shopping experience for customers . Sitel — Customer Service Representative
March 2016 - March 2017
Developed and manage comprehensive card fraud operational and performance management reporting; present to management Maintained an in-depth knowledge of federal state laws, industry regulations, and credit union policies applicable to fraud, electronic transactions and disputes.
EDUCATION
Deerfield Beach High School, Deerfield Beach, FL — High School Diploma
August 2010 - June 2014
Contact this candidate