Customer Service Business Development

TERESA L. BOWMAN

**** *** ******

Council Bluffs IA 51501

phone # 712-***-****

SUMMARY

Expert for 20+ years in accounting, payroll, customer service, cash applications and collections in the agriculture, property management, medical, automotive and trucking industries and medical customer services. Dedicated team player with credit analysis and approval/denial experience in various accounting/customer service fields.

New Business Development

Customer Service

Operations Management

Team Leader/

Trainer

Organization & Change Mgmt

Communication

Collections & Debt Negotiation

Account Reconciliation

Financial Analysis

TECHNICAL SUMMARY

Windows Operating Systems, AS 400, BPCS Operating System, Oracle Data Base, Peachtree, Quick Books, Microsoft Professional including Microsoft Word, Excel, Microsoft Office Access. Credit Analysis Worksheets, ECredit Paperless Customer Data Entry, Credit Reporting Agency Analysis, On-line Vendor and Banking Functions, Monthly Sales Record Reports

PROFESSIONAL EXPERIENCE

BANNER HEALTH – Greeley, CO

MEDICAL RECORDS REPRESENTATIVE Nov 2015 – June 2019

Senior Technician of Health Information records for patients. Release of records according to the HIPAA laws. Switchboard operator for the records department and record research.

CUSTOMER SERVICE REPRESENTATIVE May 2010 – Nov 2015

Answer 100+ customer billing and insurance payment calls per shift. Responsible for processing all customer bankruptcies and accounting processes for each. Collection calls on delinquent accounts. Reconciliation of payments/charges and lost payment location.

SEMPERIAN/GMAC – Greeley, CO

Process proceeds for repossessed vehicles for defaulted loans. Banking transfers, reconciliations and daily monitoring. Electronic vendor payment posting and reconciliation. Funds transfers and postings to various companies. Month-end processes including deadline posting and reporting.

TERESA L. BOWMAN page 2

UNITED AGRI PRODUCTS INC. – Greeley, CO

CPS/AGRIUM INC. (formerly) UNITED AGRI PRODUCTS INC. – Greeley, CO

Agriculture Input Distributor (Chemical, Pesticide & Seed)

CREDIT ANALYST 2004 – Sept 2008

Evaluated credit applications to determine credit worthiness, setup new accounts, monitored and maintained more than 6,000 credit customers for over 100 sales representatives and collected past due accounts. Decided customer credit holds.

CASH APP SPECIALIST/CUSTOMER SERVICE REP 2003 - 2004

Input payments for customers, reconciled customer accounts and maintained customer service lines for UAP and Loveland Industries as well as all acquisitions as they were made. Month-end processes including deadline posting and reporting.

JB KEELER TRUCKING INC. – Greeley, CO

ACCOUNTING-ADMINISTRATION SPECIALIST 1999 – 2001

Payroll calculation and input for 35 drivers, maintained insurance and government compliance reports, accounts payable and collections.

GREELEY MEDICAL CLINIC PC – Greeley, CO

PATIENT ACCOUNTS REPRESENTATIVE 1996 – 1998

Processed patient payments, prepared bank deposits, team leader in customer service and in collections of delinquent accounts.

SPECIAL SKILLS

Accounts Receivable

Accounts

Payable

Network

Paperless

Typing 65 WPM

10-Key by touch

EDUCATION

AIMS COMMUNITY COLLEGE – Greeley, CO

Accounting and Computer Literacy - no degree

IOWA WESTERN COMMUNITY COLLEGE – Council Bluffs, IA

General Education – no degree

COLORADO COLLECTION AGENT EDUCATION – Denver, CO

Laws and Regulations for Collection Licensing – Agents Collection License, State of Colorado

Contact this candidate