Customer Service Accounts Receivable
Resume:
Timothy M. Hoynes
**** ****** **** ***** **, Apt D, Atlanta, GA 30329
Thoyne ****@*****.***
https://www.linkedin.com/in/tim-hoynes-3147116
OBJECTIVE
Senior Executive with over 40 years (20 years remote/telecommuting) experience leading, coaching and managing high performing sales, customer service, accounts receivable and administrative teams is pursuing an opportunity to represent your company and build on its stellar reputation for providing superior service to its clients.
EXECUTIVE SUMMARY
·ACCOMPLISHED LEADER, COACH, MANAGER AND MENTOR THAT HAS CONSISTENTLY BUILT SUCCESSFUL, HIGH PERFORMING TEAMS (INTERNAL AND REMOTE) IN SALES, ACCOUNT MANAGEMENT, CUSTOMER SERVICE, ACCOUNTS RECEIVABLE AND ADMINISTRATION
·CONSUMMATE REMOTE/TELECOMMUTING PROFESSIONAL ADEPT AT LEADING, COACHING AND MANAGING EXTERNAL EMPLOYEES, CONTRACTORS AND OUTSOURCED SERVICES (CUSTOMER SERVICE, ACCOUNTS RECEIVABLE AND LEGAL)
·CONSISTENTLY ACHIEVED SUPERIOR CUSTOMER SERVICE AND EXPONENTIAL GROWTH IN REVENUE BY DEVELOPING INTENSIVE TRAINING AND INCENTIVE PROGRAMS DESIGNED TO MOTIVATE CUSTOMER SERVICE, SALES AND ACCOUNTS RECEIVABLE TEAMS
·IMPECCABLE COMMUNICATION, ORGANIZATIONAL, PROBLEM-SOLVING, TIME MANAGEMENT, PROJECT MANAGEMENT AND NETWORKING SKILLS
·EXPERIENCE IN BUDGETING OF ANNUAL/MULTI-YEAR REVENUE AND EXPENSES
PROFESSIONAL EXPERIENCE
Music Licensing Consultant (Remote) December 2020 –Current
Represent Songwriters and Music Publisher’s- license the public performance of their music. Responsible for negotiating performance rights, providing superior customer service, new business development and accounts receivable.
Negotiated licensing agreements in markets including but not limited to hotels, retail and restaurant chains, professional sport teams, healthcare groups, shopping center developers, municipalities and multi-unit residential companies.
Oscar Health (Remote)
Customer Service/Care Concierge November 2024-Current
Support and Counsel Health Members with their medical insurance plans
High Volume Telephone and Secure Messaging support
HIPAA trained and certified.
ALORICA (Remote)
Customer Service Support Specialist January 2021- November 2024
Support client insurer’s members with their Medicare Advantage Plans
HIPAA trained and certified.
Worked with a Medicaid technology company. Responsible for medical provider support.
Worked in a State program that provided highly specialized telephone consultation/support to clients in a high call volume, time sensitive, demanding and emotionally charged (client driven) environment.
GLOBAL MUSIC RIGHTS (Remote), Sept 2018 – November 2019
Responsible for providing superior customer service representing songwriters and music publisher’s performance rights, new business development, sales and accounts receivable.
Negotiated licensing agreements with C Level executives in markets including but not limited to hotels, retail and restaurant chains, professional sport teams, healthcare groups, shopping center developers, municipalities and multi-unit residential companies.
SESAC, Inc. (Remote)
Director of General Licensing, Aug 2002 – March 2018
Responsible for providing superior customer service representing songwriters and music publisher’s performance rights, coaching, recruiting and training U.S. based Music Licensing Consultants, their assistants and a third-party offshore call center
New business development including writing business/sales plans and negotiating with associations in General Licensing markets/industries on new licenses and discount programs for their members
Negotiate and develop license fee schedules and discount rates for chains in retail, restaurants and other General Licensing markets
Prepare and approve annual and multi-year revenue and expense budgets Develop and review operational records and reports to monitor and ensure the company and licensing department meet their budgets
PROFESSIONAL PHOTOGRAPHERS OF AMERICA, Atlanta, Georgia Director of Business Development and New Media, Aug 2000 – Aug 2002
Responsible for providing superior customer service in representing PPA’s reputation and membership including managing website and revenue growth.
Manage customer service, member education department, Student Photo Newsletter and e-learning program. Student Photo Newsletter won an award from the American Society of Association Executives (ASAE) in its first year of publication
AMERICAN SOCIETY OF COMPOSERS AUTHORS AND PUBLISHERS, Atlanta, Georgia
Director of Operations, District Manager, Field Manager, Field Representative, Jun 1984 – Aug 2000
Responsible for providing superior customer and supporting companies’ stellar reputation for representing songwriters and music publisher’s performance rights.
Direct and coordinate activities of all General Licensing Departments including budgeting, revenue projections, staffing, preparing/administering performance reviews and monthly/annual reports
Manage and recruit staff, develop performance standards and incentive programs
Prepare and approve annual and multi-year revenue and expense budgets. Review financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement, cost reduction and process improvement
ADDITIONAL SKILLS
Proficient in Microsoft Office Suite, AWS, Oracle Platform, Sales Force, Microsoft Teams
EDUCATION
John Carroll University, University Heights, OH
BA Political Science, Minors in Economics and Communications
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