Customer Service Agent

PAMELA SCHIMMELS

IEXPERIENCED IN ALL ASPECT OF OFFICE

IMANAGEMENT INCLUDING AR/AP, PAYROLL,

IPROBLEM SOLVING, MARKETING AND

IPERSONNEL. EXCELLENT CUSTOMER SERVICE

SKILLS DEVELOPED FROM 20+YRS WORKING IN

[THE PUBLIC. ABLE TO MULTI-TASK IN DIFFICULT

CIRCUMSTANCES AND SITUATIONS. ABLE TO SEE

PROJECTS FROM VISION TO COMPLETION.

IEXPERIENCE

ICUSTOMER SERVICE ALORICA

18/2017 — 4/2025

IEMPLOYED AS CUSTOMER SERVICE AGENT FOR

IMULTIPLE LINES OF BUSINESS, INCLUDING HEALTH

INSURANCE, BANKING AND COLLECTIONS. HAVE

IBEEN TRAINED TO RESPOND TO DIFFICULT

FINANCIAL SITUATIONS. CUSTOMER SATIFACTION

IAND RESOLUTION WAS PRIORITY. EACH CUSTOMER

TO BE TREATED WITH RESPECT AND DIGNITY.

pammydown@ya 417-***-****

hoo.com

Email Telephone

1101 S WILLARD

APTB

Joplin, MO

64801

CLERICAL STATE OF MISSOURI CHILDREN’S DIV

3/2006 — 4/2014

TRANSCRIBE NOTES FOR CASEWORKERS FOR

ACTIVE CASES, FILE PERTAIN DOCUMENTS IN CASE yo. UNTEER EXPERIENCE OR

FILES, PREPARING DOCUMENTS TO BE

, LEADERSHIP

TRANSPORTED TO OTHER COUNTIES WHEN

INECESSARY. KEPT ACCURATE RECORDS OF VEHICLE WORKED FOR THREE YEARS AS

THE COMMUNITY EDUCATION

IMAINTAINENCE AND USAGE. PREPARED

; DIRECTOR FOR A SMALL TOWN,

IDOCUMENTS TO BE SENT TO THE STATE’S BE CEL OMG ADULT CLAS GAD

CONFIDENTIAL STORAGE WAREHOUSE. WORKING IN PF VELOPING ADULT CLASSES

OTHER COUNTIES WHEN ADEQUATE PERSONNELL _ COURSES THAT BENEEN

WAS REQUIRED. OTHER VARIOUS DUTIES REQUIRED :

WHEN SUPERVISOR ASKED.

IEDUCATION

IDIPOLMA OSU TECHNICAL INST

ICOMPUTER OPERATION/DATA ENTRY

\CERTIFICATES NUMEROUS PROGRAMS OFFERED

IBY THE STATE OF OKLAHOMA

IGRANT WRITING COURSES THROUGH OKLAHOMA

THE DEPT OF EDUCATION. ALSO DIFFERING

LEADERSHIP COURSES OFFERED.

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