Desktop Support Engineer

Objective:

Technical Skills:

Professional experience:

ASHISH MAHYAVANSHI

Mobile No.: +91-889*******

Email ID: *.*******@*****.***

VINAY UNIQUE RESIDANCY,

BLDG. NO. 5, FLAT NO. B/501,

GOKUL TOWNSHIP, NEAR MULJIBHAI MEHTA SCHOOL,

VIRAR (W) – 401303.

To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of job satisfaction and a steady-paced professional growth.

• Windows XP, 7, 8, 8.1, 10, 11 & Mac OS

• Windows Server 2008, 2012 R2, 2016, 2019,2022

• Active Directory, DHC, DNS

• Nutanix Server.

• Cisco Network Devices.

• MS Office 2007, 2010, 2013, 2016 and MS-Office 365

• McAfee, Avast, Kaspersky other Antivirus Software.

• Backup System and restore system.

IndiaCast Media Distribution Pvt Ltd., Mumbai, 01-Jan-2020 to Till Now IT Executive.

Responsibilities include:

1. Desktop Support:

• Handling routine desktop support issues, which include installing and re- installing Operating Systems (OS) and applications, configuring devices, MS- Office, MS-Outlook, and Acrobat Reader, among others

• Communicating directly with customers on phone and via emails to address.

• Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues

• Communicate with vendor for providing hardware support.

• Supporting users and network administrators over the telephone and by email

• Configuration and testing of any new hardware and software.

• Configuring video conference & projector

• Taking backups & restore data of users

• Configuring print devices (network and local) on desktops

• Providing remote support through RDP, Anydesk and Team viewer

• Configuration & troubleshooting Mails configuration like Outlook Mail Configuration.

• Android and Windows Phone mail client configuration

• Providing anti-virus support

• Ensuring the anti-virus software is installed, properly configured, regularly updated, and working properly on all PC and Laptop. 2. Network Support

• Providing L1 network support which includes configuring IPs and basic handling of switches, among others

• Troubleshooting network connectivity (LAN) issues

• Manage Network asset as well deploy new infrastructure if required.

• Responsible for networking, design, installation, and maintenance services.

• Configuring TCP/IP properties and mapping network drive

• Mange Access point and Controller.

• Manage remote side network.

• Daily monitoring network.

• Daily Monitoring Firewall.

3. Server Support

• Installation & Maintenance of Desktop & Laptop in Workgroup and Domain Model.

• Creating and Configuration Virtual Server

• Creating and managing shared folders to the users.

• Creation, updating and deletion of user account in AD Directory.

• Managing user logon details.

• Daily Monitoring server online and physically.

Adecco India Private Limited. Mumbai, 01-April-2017 to 31-Dec-2019 Associate of IT Support Engineer.

Responsibilities include:

• Handling routine desktop support issues, which include installing and re- installing Operating Systems (OS) and applications, configuring devices, MS- Office, MS-Outlook, and Acrobat Reader, among others

• Installing desktop and hardware such as RAM, CD-ROM, and Wireless cards, among others.

• Communicating directly with customers on phone and via emails to address.

• Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues

• Communicate with vendor for providing hardware support.

• Supporting users and network administrators over the telephone and by email

• Configuring video conference & projector

• Taking backups & restore data of users

• Configuring print devices (network and local) on desktops

• Providing remote support through RDP and Team viewer

• Configuration & troubleshooting Mails (MS-outlook) configuration like Outlook Mail Configuration.

• Providing anti-virus support

• Ensuring the anti-virus software is installed, properly configured, regularly updated, and working properly on all PC and Laptop. 2. Network Support

• Troubleshooting network connectivity (LAN) issues

• Configuring TCP/IP properties and mapping network drive.

• Daily monitoring network.

IT Source Technology Pvt Ltd., Mumbai, 11-August-2011 to 31-March-2017 Customer Support Engineer

Responsibilities include:

• Handling routine desktop support issues, which include installing and re- installing Operating Systems (OS) and applications, configuring devices, MS- Office, MS-Outlook, and Acrobat Reader, among others

• Providing L1 network support which includes configuring IPs and basic handling of switches, among others

Education & Qualifications:

Certification Completed:

• Troubleshooting network connectivity (LAN) issues

• Installing desktop and hardware such as RAM, CD-ROM, and Wireless cards, among others.

• Providing anti-virus support

• Configuring print devices (network and local) on desktops

• Communicating directly with customers on phone and via emails to address their issues.

• Escalating relevant customer issues to the technical specialists and ensuring speedy resolution of the issues.

• Field Engineer.

• Backup Engineer.

• 2011 Diploma in Networking Engineer, Pune University. IT Source Academy.

• 2010 Bachelor of Commerce, Mumbai University.

N.B Mehta College Science & Commerce.

• 2006 HSC Passed, Maharashtra Board.

Babubhai Ponda College.

• 2003 10th Passed, Maharashtra Board.

S.P.H High School.

Hardware & Networking Certified from IT Source Academy in Pune University. Certified in A+ and N+

Personal Strengths:

Declaration:

NAME: Ashish Mahyavanshi

SEX: Male

NATIONALITY: Indian

LANGUAGE: English, Hindi, Gujrati & Marathi.

MARITAL STATUS: Married.

HOBBIES: Reading books, Surfing the net, Play Cricket, Listening to music.

• A positive attitude towards learning new things.

• Highly self-motivated and problem-solving abilities.

• Possess strong interpersonal, communication & analytical skills.

• Ability to analyze and achieve key results for company. I hereby informing you that the above information is true to the best of my knowledge and belief.

Date:

Place: Mumbai (ASHISH MAHYAVANSHI)

Personal Information:

Contact this candidate