Qa Analyst Quality Assurance

Name: Nasrin Sultana

Phone: 704-***-****

QA Analyst

*********@*****.***

US Citizen

Career Objective:

Seeking a responsible and challenging Software QA Analyst/Tester position in a growth oriented progressive institution where my QA experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.

Skills Summary:

Approximately 6 years of IT experience with emphasis on Software Quality Assurance manual testing on web based, web services and client server applications.

Experienced in all phases of the software Testing Lifecycle (SDLC) starting from developing Test Plan, Test Strategy, Test Cases, execution of Testing and writing effective Testing Summary Reports and Defect Reports.

Solid programming skills in VBScript, JavaScript, SQL and experience in RDBMS including Teradata, MS SQL

Server and Oracle Databases.

Extensively used Oracle SQL *Plus command prompt and Oracle SQL Developer to write and execute SQL Queries against Oracle Database and SQL and experience in RDBMS including Teradata, MS SQL Server and Oracle Databases.

Experience in writing and executing SQL queries to perform data validation and back-end testing of databases to check the integrity of data.

Extensive SQL experience in querying, data extraction, transformations and Performing ADHOC analysis

Expertise in developing, documenting, and executing test cases manually and generating automation Functional Positive, Negative, Regression and System testing using HP UFT and Selenium.

Worked extensively with Agile (Scrum), and Waterfall Model and good understanding of the latest Test Management tools and technologies.

Expertise in requirement analysis that includes deciding complexity of the requirement, creating multiple user stories from an epic requirement.

Experience with business requirements traceability management.

Experience in Requirement Management and Defect Section of HP ALM for writing test cases and logging defects and link the user stories.

Performance and Black Box Testing of both Web-Based and Client/Server Applications on various testing platforms and using various testing tools.

Excellent hands-on exposure in UI, functional, regression, ATM testing, user acceptance testing (UAT) and mobile testing (iPhone, iPad and Android).

Proficient in exploratory testing, defect identification and reporting, test metrics and defect triage etc.

Good knowledge on Selenium suite of Tools (Selenium IDE, Selenium RC, Selenium WebDriver and Selenium Grid).

Knowledge of Java Programming (Data Types, Variables, Operators, Flow Control Statements, Methods (Built-in as well as User defined), Exception handling, File Handling, Excel file Operations, Database Operations and OOPS concepts.

Experience in conducting 508 compliance testing.

Experience in working closely with offshore/onshore QA and development team and prepared and presented multiple sprint demos to product owner and team.

Education:

Bachelor's degree in Information System and technology (National University of Bangladesh)

Test Management Tool

Jira, ALM Octane, HP Application Life Cycle Management (HP ALM), HP Quality Center, Rally, QTest Management.

Automation Testing Tools

Unified Functional Testing (UFT/QTP) with VB Scripting and Selenium.

RDBMS:

Oracle, MS SQL Server, and MS Access.

Database Access Tools

Oracle SQL Developer, SQL *Plus Command Prompt and TOAD

Programming Languages

VBScript, JavaScript, and basic level of C language

Application Server:

IIS and Apache Web Server

Data Modeling Tools

Erwin, Visio

Mobile Platforms

Android, iOS, Windows Phone

Virtualization

MS Office 2013 and Office 365

Operating Systems

VMware Workstation and Oracle Virtual Box

Professional Experience:

Description:

launchpad – Online payment portal, Order products, your one-stop shop to pay your bills, order products, and get your equipment serviced.

Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, executing test cases, Logging and Tracking Defects in Quality Center.

Expertise in various forms of software testing: smoke testing, regression testing, functional and non-functional testing, etc.

Collaborating with the other member of the team to ensure that testing is efficiently and effectively covering all possible testing scenarios.

Strong QA concepts including testcase development, test execution, test report sharing, Defect filing, following up with developers to close critical items.

Responsible for writing, monitoring, executing and evaluating application tests with industry standard testing tools and scripting languages.

Execution: Performing testing on websites front ends and application back-ends including the following types of testing.

Worked closely with the Business Analysts, formulating test plans, preparing test cases, executing the tests, and fully documenting and reporting the results, User Acceptance testing, Functionality testing, Regression testing, Performance testing, End-to-End System testing.

Worked independently as well as collaboratively within a team environment and different file formats used for representation of data like XML, JSON.

Expertise functional testing, system analysis and UAT test efforts and writing system test plans.

Participates in defect management of UAT and Consumer Cutover defects with the project management team to ensure defects are fixed in a timely manner in order facilitate the timely completion of UAT and/or Consumer Cutover.

Experience in commercial products by working directly with Product Quality Leaders and Principal Product Quality Leaders on QA tasks.

Experience in interact with other functional areas within Amgen such as Corporate Quality, International Quality, Quality Control, Regulatory, Process Development, Site Quality Assurance, Supply Chain, Manufacturing.

Excellent planning and organization skills, with a commitment to delivering on aggressive deadlines.

Experience in Database Backup, Recovery and Disaster Recovery procedures

Assist Test Manager in managing day-to-day testing activities, such as test monitoring and status reporting at the end of the testing day.

Excellent problem solving and attention to detail. Able to manage multiple deadlines/projects and keep key players informed.

Strong leadership skills with the ability to build strong relationships with business partners, vendors and IT teams.

Highly proficient in testing software with an eye for detail.

Strong knowledge and experience in the use of SDLC methodologies.

Environment: HP Quality Center (QC), ALM, Rally .Net, Windows NT, SQL+,Windows/Linux, Azure DevOps XML, IIS, MS Access, Excel, PowerPoint, XML language and JSON .

Description:

FH integration- Addition of products, collateral and rate additions added to our system for FH integration.A

Strong testing Quality Assurance experience within Agile (Scrum) environment.

Participated in daily team Standup Meeting, Sprint Meetings, Sprint Retrospectives and Story grooming sessions with development team, QA Testing team and Business Analyst.

Performed UI,Functional, Negative, Smoke, System, ATM testing, Integration and Regression Testing of Web Application.

Strong communication ability and good negotiation skills.

Excellent planning and organization skills, with a commitment to delivering on aggressive deadlines.

Strong understanding and experience working with Object Repository.

Hands-on test planning, test development, testing and defect submission.

Develop test plans and maintain them regularly, working with product owners, system analysts, developers, and external vendors.

Experience working with clients in a consultative manner to solve and Strong knowledge of regulatory compliance standards preferred (SOC, HIPAA)

Experience in quality Management System, write new QMS procedures/processes; audit quality process for adherence to QMS.

Expertise in software/hardware/firmware in the testing and lab environment with teaming skills and willing to work with hardware (ATMs).

Experience working onsite in a lab environment, testing ATM hardware and software together.

Expertise in test development using automation tools like Selenium, Rest Assured or any other automation framework and understanding of CICD/DevOps concepts.

Developed and executed test cases and test scripts for end-to end payment processes, including funds transfer, settlement using FedNow.

Experience in CDD or EDD information gathered by conducting moderately complex searches of informational databases and other research sources. Interact with business line personnel to understand client behavior and communicate activity of interest and/or concern.

Hands on Manual and Automation experience testing use cases specific to iOS/ MacOS and Test messaging on Samsung Mobile devices.

Experience with testing and tracking tools such as JIRA and HP ALM and ALM Octane.

Report bugs in JIRA and use other tools as appropriate with Test execution and reporting.

Participates in defect management of UAT and Consumer Cutover defects with the project management team to ensure defects are fixed in a timely manner in order facilitate the timely completion of UAT and/or Consumer Cutover.

Communicated with regional and global UAT teams for knowledge exchange and best practice sharing and Ability to learn quickly, work in a fast-paced environment and be flexible and adaptable to change.

Manage tracking and resolution of defects along with the reporting of UAT execution results and reporting progress and generating metrics.

Experience in writing and executing SQL queries to perform data validation and back-end testing of databases to check the integrity of data.

Prior experience working with offshore partners.

Ability to work in team environment and also independently when needed.

Expertise functional testing, system analysis and UAT test efforts and writing system test plans.

Proficient in exploratory testing, defect identification and reporting, test metrics and defect triage etc. in ALM.

Work independently as well as collaboratively within a team environment

Execute Urgent Payment daily payment runs ensuring quality on selected payment parameters.

Excellent in design specification reviews with development team members to identify design issues early in the software development lifecycle and plan testing.

Experienced in test coverage, including the creation and execution of test plans.

Expertise in writing and implement test and inspection procedures to obtain the defect information needed for analysis.

Performed functional, integration, install, compatibility, regression, and performance testing as needed to deliver quality products.

Excellent in reduce defects and quality issues.

Environment: HP Quality Center (QC), ALM, Rally .Net, Windows NT, SQL+,Windows/Linux, Azure DevOps XML, IIS, MS Access, Excel, PowerPoint, XML language and JSON .

Description:

Truist Mobile Banking application testing (TBiz Mobile & Web). As a Treasury Solutions Testing Specialist is primarily responsible for end user testing each of the core functions of Implementations, Servicing, fulfillment, and support services in projects, to ensure quality user acceptance testing of the Treasury Solutions products/applications to the Treasury Solutions Operations team.

Provide support to their related teams to improve processes, roll out new products and advance business initiatives that have major financial impacts to the Company.

Participate in requirements and technical design reviews to ensure clarity of the design and usability.

Always work under direction of Test Leads, help to develop test plans by working with other User Acceptance teammates, Implementation Managers, Project Managers, lines of business, Information Technology and users. Ensure established standards and guidelines are followed to meet the highest level of quality by using structured testing.

Hands on Manual and Automation experience testing use cases specific to iOS/ MacOS and Test messaging on Samsung Mobile devices.

Provided work effort estimations for UAT scope, based upon established Entrance and Exit criteria, and maintains adherence to risk management guidelines.

Analyzed testing results and other data to ensure continuous improvement in quality and efficiency.

Conduct internal and external quality reviews of test case designs and create and maintain test data for initiatives.

Execute assigned test cases and document test results and communicate test execution progress to the test lead.

Developed UAT documentation, Including Test plan, test cases, and result for all scenarios involving ISO 2022 encoding.

Provided status reporting to Business Leadership stakeholders on a regular basis.

Guarded money and valuables during transit loaded and unloaded money from ATM machine loaded and carried bags of cash, coin.

Performed planned upgrades on ATMs for Diebold. Kept the Diebold Project Manager up to date with any issues or concerns.

Run daily and weekly payments following global standards and guarantying controls inside.

Support closing activities (Intraday statement provision, payment rejection resolution, Intercompany loans confirmation etc.).

Worked independently as well as collaboratively within a team environment.

Developed and executed test cases and test scripts for end-to end payment processes, including funds transfer, settlement using FedNow

IOS testing, Android testing, or both (Knowledge of Android and iOS Build Arena).

Excellent communication, teamwork, and interpersonal skills are a must.

Interpersonal skills and professional skills to interact at all levels including senior executives, contractors, and colleagues.

worked PC literate with some ability to utilize spreadsheet and graphic programs to produce bar graphs and charts. Manage the lifecycle of a defect and participate in defect triage meetings.

Provide advanced level of technical support within and outside of normal working hours.

Attend training sessions, complete online tutorials and hands-on work to maintain current level of application proficiency.

Participate in the transition of the initiative to Production Support for implementation.

Excellent hands-on to use test management tools, such as ALM, Rally and defect management.

Proficient in defect identification and reporting, test metrics and defect triage etc.

Develop and maintain test case design documents based on an analysis of the requirements, use cases and/or technical design.

Excellent organizational, writing, communication skills and strong work ethic.

Ability to multi-task, prioritize tasks, manage deadlines, and quickly adjust to a rapidly changing environment.

Ability to work independently or as a member of a team.

Worked with the scrum team and product owner to build release plans while documenting feature contents of releases along with tracking the status and changes to the release points.

Excellent hands-on exposure in UI, functional, regression, user acceptance testing (UAT) and mobile testing (iPhone, iPad and Android), extensively involved in writing, executing and analyzing UAT Testing.

Environment: HP Quality Center (QC), ALM, Rally .Net, Windows NT, SQL+, Java, J2EE, XML, IIS, MS Access, Excel, PowerPoint, XML language and JSON .

Description:

Treasury Information Reporting (TIR) allows customers to customize, save, view, print and download balance and transaction information with flexible and user- friendly reporting capabilities. Customers can choose from a number of standard reports that provide current and previous day information, including comprehensive balance, summary and transaction detail reports.

Proficient in Waterfall software testing process and procedures using ALM.

Validated Treasury Information Reports transactions and balances for Urgent, Non-Urgent and Intraday wire accounts.

Experienced in MS Excel, Qc/ALM and JIRA for writing test cases & defect management.

Proficient in defect identification and reporting, test metrics and defect triage etc.

Excellent hands-on exposure in UI, functional, end-to-end testing, regression, system Integration Testing (SIT) and user acceptance testing (UAT).

Developed UAT documentation, Including Test plan, test cases, and result for all scenarios involving ISO 2022 encoding.

Research defects with developer, analyst and EW team and coordinate results with the respective TIR team member to update ALM and communicate the status to the project manager in a timely manner.

Handled large sums of money for refilling ATMs Clean and troubleshooting ATM equipment.

Serviced ATM machines on a set schedule, including re-supplying replenishing, retrieving deposits, and monetarily balancing the machine.

Wrote a detailed daily process and validation document for Urgent and Non-Urgent TIR reports for training purposes on TIR WTD, IDC, IDP and ACH Received reports.

Wrote a new hire document to make sure their transition is successful.

Wrote a How To processes on closing test cases, WICE, UAM, mapping network, account file.

Trained new hire on WTD, IDC, IDP and ACH Received reports, Experienced in data management and validation on TIR report.

Proven effective communication skills verbal and written internal and external department, offshore on functionality and technical systems defects.

Performed backend testing to validate the data using Oracle SQL Developer and added SQL queries to the required Test cases.

Experienced with different Relational databases like Teradata, Oracle and SQL Server.

Extensive SQL experience in querying, data extraction and data transformations.

Wrote complex SQL queries using SQL *Plus to validate backend functionality

Environment: HP Quality Center (QC), JIRA .Net, Windows NT, SQL+, Java, J2EE, XML, IIS, MS Access, Excel, PowerPoint.

Description:

Genesis is a customized UNIX application built for Lowe’s. It is a business-critical application used at all retail stores to manage point-of-sale transaction and basic retail store operations. Consequently, the application’s stability, robustness and performance are a primary focus for Lowe’s testers.

Strong testing Quality Assurance experience within Agile (Scrum) environment.

Participated in daily team Standup Meeting, Sprint Meetings, Sprint Retrospectives and Story grooming sessions with development team, QA Testing team and Business Analyst.

Performed Functional, Negative, Smoke, System, ATM testing, Integration and Regression Testing of Web Application.

Conducted elaborate manual testing on test cases and provided feedback to the development team.

Managed weekly meetings with the QA team to obtain status, gather innovative ideas for continuous process improvements and collaborated with Business systems Consultant (BSC) to create test scenarios.

Developed test case template and implement the template within the testing team to write test cases in a systemic basis.

Experienced in writing numerous SQL Queries and Performing ADHOC analysis.

Experienced writing test cases in MS Excel and in Qtest Test management Test Plan section.

Proficient in exploratory testing, defect identification and reporting, test metrics and defect triage etc. in QTest Management and Jira.

Expertise Lab Testing in a large matrixed organization.

Good Knowledge on Web Environment, Operations on the Web Elements, Knowledge of Functional and Regression Test Automation.

Good knowledge on Selenium suite of Tools (Selenium IDE, Selenium RC, Selenium WebDriver and Selenium Grid).

Good knowledge on Element Locators, Inspecting Elements and Selenium WebDriver API Commands or Methods, Idea on Test Automation Framework implementation.

Ability to create & execute Test cases using Element Locators and Selenium WebDriver API Commands.

Environment: HP Quality Center (QC), ALM, JIRA, Qtest Test, .Net, Windows NT, SQL+, Java, XML, IIS, MS Access, SQL Server, Oracle, Excel.

Description:

Marketing on Demand (MOD) will deliver a full integrated online ordering, personalization and centralized marketing asset management solution that manages the complexity of creating and distributing a variety of marketing assets through an online, coordinated turnkey platform.

Analyzed business requirements and developed test cases based on Business Requirements Definition (BRD) and Functional System Design (FSD) to evaluate the functionalities.

Responsible for implementing effective quality assurance processes and practices.

Participated in daily team Standup Meeting, Performed Functional, Negative, Smoke, System, Integration and Regression Testing of Web, web services Application.

Conducted elaborate manual testing on test cases and provided feedback to the development team.

Used HP Quality Center for requirements management, planning, scheduling, running tests defect tracking and managing the defects.

Managed weekly meetings with the QA team to obtain status, gather innovative ideas for continuous process improvements and delegate work load.

Collaborated with Business systems Consultant (BSC) to create test scenarios.

Developed test case template and implement the template within the testing team to write test cases in a systemic basis.

Experienced with different Relational databases, Oracle and SQL Server.

Extensive SQL experience in querying, data extraction and data transformations

Experienced writing test cases in MS Excel and in HP ALM's Test Plan section.

Expertise functional testing, system analysis and UAT test efforts and writing system test plans.

Proficient in exploratory testing, defect identification and reporting, test metrics and defect triage etc. in ALM.

Expertise Soap XML Testing and HTTP header fields & exercise SOAP UI & REST.

Experience testing against multiple browsers (Google Chrome, Firefox, Internet Explorer, Safari and Microsoft Edge).

Environment: HP ALM, Soap UI, XML, Linux, Oracle 10/11g, MS SQL Server 2005/2008, PL/SQL, Excel, PowerPoint

TD Bank, Charlotte, NC

Data Analyst

January 2023 -- Till Date

Project: FH integration (Mortgage Warehouse-Single Family)

Coca-Cola consolidated, Charlotte, NC

QA Tester

October 2023 -- Till Date

Project: launchpad application & Automation Order plus (AOP)

TD Bank, Charlotte, NC

QA Analyst

January 2023 – September 2023

Project: FH integration (Mortgage Warehouse-Single Family)

Project: FH integration ( Mortgage Warehouse-Single Family)

Truist Bank, Charlotte, NC

UAT Tester

March 2021 – December 2022

Project: Truist Mobile Banking application testing (TBiz Mobile & Web)

Wells Fargo, Winston-Salem, NC

Functional Tester

July 2019-Jan 2021

Project: Treasury Information Reporting (TIR)

Lowe’s, Mooresville, NC

QA Analyst

December 2018 – June 2019

Wells Fargo, Charlotte, NC

System QA Analyst

Nov 2017 – Nov 2018

Project: Marketing on Demand (MOD)

Project: Treasury Information Reporting (TIR)

Contact this candidate