Social Media Customer Service

E X P E R I E N C E

Entertainment Resource

Independent Contractor - Events & Marketing Operations

Curated a comprehensive music library for partner properties Created a comprehensive style guide that improved the consistency and cohesion of the company’s branding across all channels Collaborated with cross-functional teams to launch new entertainment partnerships with luxury hotel properties Managed social media accounts to include engaging content and brand awareness Conceptualized and designed creative assets for accounts, talent, and hospitality partner properties using Adobe Photoshop, InDesign, and Canva Adapted design concepts to different media formats, including web, social media, print, and video Assessed the effectiveness of campaigns, providing regular feedback and reports to President Organized and managed public relations, events and auditions Wrote press releases, email blasts, and creative copy to support branding efforts Dania Beach, FL

May 2023 - August 2024

Cozen O’Connor

Administrative Assistant/Office Coordinator

Answered, screened, and directed incoming calls on a multi-line phone system Managed facilities work orders and vendor relationships Maintained filing system (physical and digital), scanned/saved records into document management cloud system, arranged secure transport and storage of confidential files

Administered time-keeping, expense reports and reimbursements for multiple attorneys Coordinated conferences, events, client meetings, and legal proceedings Created, proofread and edited letters of engagement and other legal correspondence West Palm Beach, FL

October 2021 - May 2023

Enhanced customer satisfaction and boosted brand awareness by serving as a concierge for high volume music venue restaurant Oversaw retail store operations by streamlining procedures, managing, training and scheduling employees, facilitating inventory management, procurement, product display conducting sales, cash handling, reporting, overall organization of merchandise and cleanliness Conceptualized and executed marketing efforts from curating programming to creating multimedia content to foster community engagement Sourced contractors and vendors to orchestrate impactful brand activations and special events to maximize the venue’s market share Office Administration Hosting & Hospitality Customer Service E X P E R T I S E

Experiential Marketing

561-***-****

DESIREÉ MANN **************@*****.***

West Palm Beach, FL

Assistant Manager

1-800-Lucky (Lucky Records)

Miami, FL

December 2015 - August 2019

Specializing in event production, design/branding, and experiential & digital content marketing across the beauty/lifestyle, hospitality, and media industries. Clients and Partnerships: TikTok, Topicals, Birkenstock, Ciroc Limonata, Faena Hotels, The W Hotels, The Mondrian Hotel South Beach, Jack Daniels' Art, Beats & Lyrics, Nature Sounds Music & Cherry Mountain Arts/Fat Tiger Workshop. Scope of Services include: General Office Administration/Support, Event Production, Marketing & Management, Experiential Marketing, Copywriting & Blogging, Creative Writing, Graphic Design, Branding & Social Media Management, Content Creation, Strategy, Email Marketing (MailChimp, Tiny Letter), E-commerce/Digital storefront management (Shopify) Consultant

Super Massive West Palm Beach, FL

December 2015 - Present

Diamonds Direct

Brand Ambassador / Front Office Support

Receiving and routing incoming calls to appropriate personnel on a multi-line phone system Greeting clientele and collaborating with sales team & management to deliver stellar customer service in a luxury environment Social media management and content creation using Adobe Photoshop, InDesign, and Canva Support to HQ Marketing Department in content creation for social channels and internal communications Positive thought leadership and Employee Engagement Generating and providing daily & regular feedback and reports to President, Vice President and General Manager Overseeing of supply inventory and cleanliness of office and sales area Maintaining filing system (physical and digital), scanning/saving records into cloud system Generating appraisals and certification documents for clientele and insurance purposes Independent event administration & coordination, end-to-end conceptualizing of networking, partnership & charity opportunities Direct support to General Manager and Regional Vice President Palm Beach Gardens, FL

August 2024 - Present

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