Public Relations Front Desk
Resume:
Personal Details
Date of Birth : 14/10/1998
Nationality : Zimbabwean
Driving Licence : Class 2
Languages
English Shona
Position Applying For
Sales and Marketing position
Education
Midlands State University
Bsc honours degree in Media and society studies
2.1
Relevant Courses
Relevant Coursework:
- Media Theory and Criticism
- Communication and Society
- Media Law and Ethics
- Public Relations and Advertising
- Principles of Marketing and the Media
- Media economics
- Entrepreneurship
-Journalism and contemporary issues
- Global media structures
- Business and Financial Reporting
Objective
Highly motivated and result driven person. Seeking a challenging position in a reputable organization where I can utilize, my strong communication skills, problem solving abilities and passion for customer satisfaction to exceed customer expectations and contribute to the company’s success. I am eager to showcase my skills and experience to a team that shares the same enthusiasm for media, public relations or marketing and I am committed in coming up with innovative solutions that can increase brand awareness of a company. Skills
- Excellent verbal and written communication - Active listening and problem solving skills -Strong interpersonal and relationship building abilities -Ability to handle difficulty customers and resolve conflicts effectively - Ability to work independently and as a team - Detail-oriented with a focus on accuracy and efficiency - Strong organizational and time management skills -Adaptability and flexibility in a fast-paced environment - Familiarity with CRM systems and practices
Experience
Ecocash Holdings
Call center representative
Answering inbound calls
Evaluating problems and customer complaints
Providing solutions to customer’s queries
63B St Patricks Hatfield Harare
,Zimbabwe.
************@*****.***
August 2022 - June 2023
November 2021 - June 2022
Marketing and giving information of new products and services Escalating customer’s queries to the help desk.
Conducted market research to identify customer needs and preferences Lawmark Media
Marketing volunteer
Assisted the sales team in generating leads and closing deals Conducted market research to identify potential customers and competitors Participated in sales meetings and presentations
Managed customer inquiries and complaints.
Assisted in organizing events and packages to maintain customer loyalty. The Times
Journalist Intern
Gathering news
Writing news
Distributing newspapers
Wrote article's
Marketing the organization's business
Contact this candidate