Inside Sales Support & Customer Service
Resume:
JayE.Cohen
****GailDrive,BuffaloGrove,IL***** 847-***-**** ********@***.***
Objective:Toobtainapositionwithinasuccessfulcompanythatenablesmetoutilizemy professionalstrengths-interpersonalskills,organization,adaptability,andresourceful problemprevention.
Experience:USTsubaki(March2023toPresent)
InsideSalesRepresentative
● Successfullypassedextensivesixmonthcontracttohiretrainingprogramlearning aboutthecompany,products,androleresponsibilitiesresultinghireuponcompletion
● Answercustomerrequestsviaphoneandemailtoassistwithbasicquotes,project quotes,orderprocessingandtracking,andreturn/creditissues
● WorkinconjunctionwithmultipledepartmentssuchasProductSpecialists, OperationsandSupplyChain,andManufacturingandWarehousingtoensure customerneedsaremetinatimelymanner
LeicaMicrosystems(October2022-March2023)
ServiceDeliverySpecialist
● Answerbusinesstobusinesscustomerservicecallstoarrangeserviceappointmentsfor existingequipmentiftechnicalsupportcannotresolvetheissueremotely
● ManageincomingservicerequestsreceivedviaemailorEDItoconfirmallpertinent informationisincludedtodirectthecaseontothepropernextstageintheprocess
● CollaboratewiththeFieldServiceandHelpDeskEngineerstopreparecustomer quotes,receiveandprocesscustomerpurchaseorders,andarrangeon-siteservicevisits AkornPharmaceutical(June2017-September2022)
SeniorCustomerServiceRepresentative
● Answercustomerservicecallswithvariousbusinessandconsumercustomerneeds
● WorkinassociationwithfieldrepstoassistWholesale,Hospital,andMedicalPractice accountswithplacingorders,productpricingandavailability,andtrackingshipments
● Aidconsumercustomerswithanyconcernsrelatedtoproductavailabilityandquality
● Promotedtotakeamoreactiveroleinproductmanagement,reporting,andsaleswith AcuteCareHospitals
TheCustomCompanies(2011-2017)
DedicatedAccountCustomerServiceRepresentative-TeamLeader
● Assistedfieldrepswithpreparationforfacetofaceclientmeetings
● Managedteamofthreetoanswersalesandcustomerservicecallsinordertoassistwith variouscustomerneedssuchastracking,quotes,andschedulingshipments
● Updateddailyspreadsheetsforhighprofilecustomerstotrackandtraceshipments scheduledeliveryappointments,andproactivelyinformandinitiateclaimsforanylost ordamagedfreight
PCNation.com(1999-2003;2008-2011)
Sales/PurchasingAssistant/ReturnsSpecialist
● ReturnsSpecialist-Solerepresentativeinchargeofreturnsformajorinternet computerelectronicsreseller,reviewedandrespondedtocustomerreturnrequests, assistedinternalsalesaccountmanagerswithreturnsfortheirclientbase,andworked withvendorstoorganizereturnauthorizationsandcredits
● PurchasingAssistant-Promotedaftersuccessfullyincreasingtheaccountbase/sales teamduetoawellroundedknowledgeoftheindustryandinternalprocesses
● SalesAccountManager-Responsibleforgrowingaccountbaseandsalesteam,froma teamoftwototenrepresentativesandonesalesteammanager CardinalHealthCare(2005-2008)
ClientServicesRepresentative
● OnsiterepresentativethatmanagedenterprisebusinessrelationshipsbetweenHewlett Packard,CardinalHealthCareandValcom.ReporteddirectlytoCardinalHealth Care’sITpurchasingteambasedinDubin,Ohio
● Responsibleforpurchasing,returns,andgeneralcustomerservicerelatedtasks
● IntegratednewpurchaserequestsystemfordepartmentsandemployeestoprocureIT materials
Education:UniversityofKansas(1987-1992)
Bachelor’sDegreeofGeneralSciences-HumanDevelopmentandFamilyLife References:Availableuponrequest
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