Program Manager Project
Resume:
TAMMY R. EVANS
Program Manager
*******@*******.***
www.linkedin.c0m/in/TammyREvans
**** * ******** **, *********, CO, 80130, United States
Accomplished, ambitious, and innovative IT professional with a passion for driving transformative change. Well-versed in the latest technologies and industry best practices, enables me to navigate complex landscapes and deliver superior results. Fine-tuned interpersonal skills enable me to cultivate strategic relationships with stakeholders, team members, senior leaders, vendors, and clients alike.
Certifications
Certification in SAFe 6.0 POPM
PMP Certification in progress
Work Experience
Sr. Project Manager Sep 2020 - Dec 2022
Synoptek/Rapid Technologies 100% Remote (Denver Metro Area)
As a Senior Level Project Manager in a technology consultancy, I have had the opportunity to lead several client delivery efforts, all resulting in enterprise-level system modernizations.
Implemented the Axway Tool suite, a modern collection of web applications focused on managing and securing data exchanges between business partners, reducing time required to implement file transfers by 20% and increasing successful file transfers to 99.6 %.
Prioritized program backlog and made it visible through using Azure Dev Ops dashboards ensuring that the team always knew what they were supposed to be working on, clearly identifying related issues, and progress toward completion.
Sponsored the summer intern program enabling interns to learn new technical skills on safe projects where the contributions were critical and visible to director and VP level stakeholders.
Single point of contact for all data exchange projects responsible for managing customer relationships through communicating and negotiating with all internal and external business partners.
Managed the transformation of environment, applications, and processes for HIPPA regulated data exchanges utilizing web applications and cloud infrastructure as a Program Manager on the Enterprise Application team.
Developed, tracked, and communicated program metrics throughout the organization.
Migrated existing data exchanges from old hardware, system, and process eliminating the risk of failure due to outdated systems and equipment.
Communicated program risks, remediation, status, financial data, at the appropriate level of detail depending on the audience.
Managed Conflicts throughout the program.
Sr. Consultant Aug 2019 - Feb 2020
RGP Denver Metro - onsite at client location
Senior Consultant responsible for understanding and evaluating application integrations in a complex technological landscape resulting in a recommendation for an Enterprise Content and Document Management (ECDM) tool for an international financial services organization.
Conducted workshops to gather requirements for the ECDM across multiple stakeholder teams resulting in a categorized and weighted/prioritized feature list.
Evaluated short list of tools against prioritized feature list resulting in a detailed analysis of candidate tools.
Presented detailed IT systems analysis and evaluation of tools and features to leadership resulting in a multi-tool recommendation specific to their environment.
Consultant/End to End Ticket Manager May 2019 - Aug 2019
Access Data Denver Metro - onsite at client location
Managed a team of international ServiceNow resources responsible for "end to end" management of IT Incident, Problem, Change, and Request tickets for a non-profit healthcare system with more than 90, 000 tickets on a monthly basis.
Collaborated with process managers in problem solving efforts spanning multiple interconnected process areas.
Ensured that "End to End" ticket processing was consistently meeting or exceeding established KPIs, SLAs, and OLAs.
Sr. Consultant / Business Systems Analyst Jan 2018 - Jan 2019
RGP Denver Metro - onsite at client location
As a consultant on the IT transformation team, we were responsible for implementing a "state of the art" AWS based Service Management tool (ServiceNow) and a "re-branded" Service Management Office.
Technical resource responsible for developing the tools used by the transition team (custom SharePoint sites, excel spreadsheets, ServiceNow reports and dashboards) .
Led UAT efforts for the entire transition/implementation project resulting in a "go" decision for the implementation.
Led Requirements efforts in creating the new Service Catalog Service Requests
Liaised with matrixed representatives throughout IT and the Business to develop new Onboarding and Roll Off Service Requests with planned system integrations.
Recognized as a consulting member of the Service Management Organization (SMO) responsible for presenting industry best practices, solution options, and pros/cons of the potential solutions.
Eliminated a "shadow helpdesk" by integrating a "siloed" application team into the standardized SMO resulting in reduced help desk costs, improved customer satisfaction, and more efficient automated workflows.
Consultant/Business Systems Analyst May 2017 - Jan 2018
Talent Navigation Denver
Collaborated with Business stakeholders to create viable reporting solutions addressing opportunities with changes in processes and innovative application of technological solutions.
Elevated the maturity level of reporting strategy by driving discussions and implementation of best practice policies.
Took the initiative to learn how to create global customized requirements templates and implemented the global report requirements template in Confluence for the organization.
Groomed Jira backlog for duplicate and related requests to assigned projects enabling appropriate prioritization.
Learned franchise business model, learned Personify system, learned customized database schema, learned Jira, learned Confluence, learned sql server, and delivered 17 reports from concept to production.
Core Skills
Process Analysis & Improvement, Project Management, Implementation / Operational Management, Platform Operationalization, Team Building & Leadership, Problem & Issue Resolution, Methodologies : Waterfall; Agile; LEAN Process Improvement, Software : O365 Suite / Project / Access / Visio / SQL / SharePoint / various reporting and data visualization tools/ Casewise / Corporate Modeler; ServiceNow, Axway suite, Rally/CA Agile Center, Confluence, JIRA, Personify, Azure Dev Ops, Track Project and Program Financials
Education
University of Colorado
Bachelor of Science Business Administration, Information Technology Management
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