Customer Service Representative
Resume:
Orlando, FL, *****
**********@*****.***
KRYSTAL D. ALVAREZ
— SKILLS
-Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), ensuring accurate documentation and efficient task management.
-Heavy experience in customer service such as handling complaints and providing resolutions, informing knowledge about products and services, as well as utilizing empathy to make sure all customers leave satisfied.
— EXPERIENCE
Customer Service Representative— INTOUCH CX Work from Home & Onsite March 2024 - Present
-TOP PERFORMER for 8 consecutive weeks by upwelling pest control scheduling.
-Effectively answered incoming telephone inquiries in a friendly manner and addressed customer’s concerns promptly while handling call notes.
-Created, confirmed and made changes to customer’s appointments while demonstrating empathy and understanding and providing ultimate customer satisfaction.
-Experience in maintaining a professional and courteous demeanor while speaking, or emailing customers (and staff) adhering to company guidelines and protocol.
-Highly trained in PCI compliance to review and handle payment information during the checkout process.
-Maintained friendly and helpful attitude towards customers. Sales Associate — ROSS Orlando, FL
December 2024 – January 2025
-Greeted each customer with a smile and assisted them in any way necessary.
-Unpacked and organized shipments and products quickly and efficiently with a keen eye for detail.
-Worked well alongside other associates and managed multiple responsibilities.
-Processed transactions and ensured a quick and secure purchase.
-Worked late night shifts and worked until closing. Customer Service Associate — ELEGANT BEAUTY SUPPLY SUPERSTORE Orlando, FL January 2025 - March 2025
-Operating the cash register to complete sales transactions, handling cash, credit, and debit payments, and issuing receipts while also processing returns and exchanges in accordance with store policies.
-Restocking inventory and organizing product displays to maintain product availability and visual appeal on the sales floor.
-Keeping the store clean, organized, and well-stocked, ensuring aisles and display areas are free of clutter and easily accessible.
-Upsold visitors on additional products by understanding needs and using product knowledge to add to purchases.
.— EDUCATION & CERTIFICATES
WEKIVA HIGH SCHOOL Apopka, FL
-High School Diploma with a 3.2 GPA, 2021
CPR/AED/FIRST AID Certificate – Issued by the National CPR Foundation
– INTERESTS
-Engaged and organized activities promoting cultural awareness within the school community to celebrate different traditions and perspectives.
-Enjoys learning new skills, both traditionally and technical and excels in them.
-Takes pride in being able to take on multiple responsibilities simultaneously while prioritizing each task effectively.
-Takes pleasure in actively listening to problems and solving them with the utmost efficiency, both professionally and platonically.
-Actively practices putting aside emotional responses to move forward with a logical approach.
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