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Customer Service Representative

Location:
Orlando, FL
Posted:
May 27, 2025

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Resume:

**** ******** ***,

Orlando, FL, *****

407-***-****

**********@*****.***

KRYSTAL D. ALVAREZ

— SKILLS

-Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), ensuring accurate documentation and efficient task management.

-Heavy experience in customer service such as handling complaints and providing resolutions, informing knowledge about products and services, as well as utilizing empathy to make sure all customers leave satisfied.

— EXPERIENCE

Customer Service Representative— INTOUCH CX Work from Home & Onsite March 2024 - Present

-TOP PERFORMER for 8 consecutive weeks by upwelling pest control scheduling.

-Effectively answered incoming telephone inquiries in a friendly manner and addressed customer’s concerns promptly while handling call notes.

-Created, confirmed and made changes to customer’s appointments while demonstrating empathy and understanding and providing ultimate customer satisfaction.

-Experience in maintaining a professional and courteous demeanor while speaking, or emailing customers (and staff) adhering to company guidelines and protocol.

-Highly trained in PCI compliance to review and handle payment information during the checkout process.

-Maintained friendly and helpful attitude towards customers. Sales Associate — ROSS Orlando, FL

December 2024 – January 2025

-Greeted each customer with a smile and assisted them in any way necessary.

-Unpacked and organized shipments and products quickly and efficiently with a keen eye for detail.

-Worked well alongside other associates and managed multiple responsibilities.

-Processed transactions and ensured a quick and secure purchase.

-Worked late night shifts and worked until closing. Customer Service Associate — ELEGANT BEAUTY SUPPLY SUPERSTORE Orlando, FL January 2025 - March 2025

-Operating the cash register to complete sales transactions, handling cash, credit, and debit payments, and issuing receipts while also processing returns and exchanges in accordance with store policies.

-Restocking inventory and organizing product displays to maintain product availability and visual appeal on the sales floor.

-Keeping the store clean, organized, and well-stocked, ensuring aisles and display areas are free of clutter and easily accessible.

-Upsold visitors on additional products by understanding needs and using product knowledge to add to purchases.

.— EDUCATION & CERTIFICATES

WEKIVA HIGH SCHOOL Apopka, FL

-High School Diploma with a 3.2 GPA, 2021

CPR/AED/FIRST AID Certificate – Issued by the National CPR Foundation

– INTERESTS

-Engaged and organized activities promoting cultural awareness within the school community to celebrate different traditions and perspectives.

-Enjoys learning new skills, both traditionally and technical and excels in them.

-Takes pride in being able to take on multiple responsibilities simultaneously while prioritizing each task effectively.

-Takes pleasure in actively listening to problems and solving them with the utmost efficiency, both professionally and platonically.

-Actively practices putting aside emotional responses to move forward with a logical approach.



Contact this candidate