Customer Service Property Manager
Resume:
LaShonda Dorsey
Customer service
Spring, TX ****8
************@*****.***
Professional Summary
Experienced Leasing Consultant with exceptional customer service skills and proven track record of meeting leasing goals
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sale and Relocation Specialist
Square Real Estate Solutions (SQRE Solutions)-Houston, TX December 2024 to Present
• Assist in managing all aspects of property operations including leasing, maintenance, budgeting and tenant relations
• Support the Property Manager in ensuring compliance with all local, state and federal laws and regulations
• Coordinate property leasing activities and maintain accurate records using <Appfolio> sofware
• Assist in managing multiple properties
• Handle contracts and agreements related to property management
• Provide excellent customer service to tenants and handle inquiries with professionalism
• Assist in conducting property inspections and overseeing maintenance projects
• Social Network
• Introvert with new prospects
Clerk lll
Texas of State Health Commissioner-Houston, TX
June 2023 to July 2024
Work primarily with customers who require financial assistance to maintain a healthy and safe standard of living while working to achieve self-sufficiency. Assist customers and verify information to establish eligibility for different financial and medical programs including the Special Nutrition Assistance Program
(SNAP) Temporary Assistance for Needy Families (TANF) and Medicaid. Administrative Assistant
Delta Dental-Spring, TX
December 2020 to June 2023
Receptionist is a key member of the Contour Balance team An ideal candidate will be comfortable working in a position where they interact with members of all departments, from our digital technicians to the CEO In addition, the Administrative Assistant will be responsible for checking in any clients that comes by Communicating with dental offices via phone, chat, and email Entering/updating cases and client information
Accepting deliveries
• General office administration
Leasing Agent/Assistant Manager
Progressive-Houston, TX
October 2010 to April 2020
• Greet and interview potential prospects and record information to ascertain needs and qualifications
• Develop and maintain first-class customer service relationships with prospects and residents
• Utilize One Site guest cards and enter guest cards into Real Page and follow-up is completed for prospects
• Ensure and inspect models and available “make-ready,” communicate related service needs Property Manager
• Demonstrate, community, model, and apply product knowledge to prospects' needs by communicating the features and benefits
• Maintain thorough knowledge of the property, sister properties, and competitors
• Assist property manager in developing and implementing effective marketing strategies to increase property traffic and internet leads
• Assist with distributing all company or community-issued notices
• Maintain accurate monthly records on leases and renewals for bonus purposes
• Assist with hosting all resident functions as requested by the property manager
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc
• Assist with the advertising of the community as requested by the Property Manager
• Assist with planning resident events utilizing budget for events as needed Education
High school diploma
W.t hall-Houston, TX
August 2004 to May 2009
Skills
• Yardi (10+ years)
• Social media marketing (10+ years)
• Microsoft Office
• Microsoft Outlook (10+ years)
• Cash register (10+ years)
• Resman (3 years)
• OneSite (10+ years)
• Microsoft Excel
• Retail Sales (10+ years)
• Appfolio (1 year)
• Money Order (10+ years)
• Customer service (10+ years)
• Dispatching (10+ years)
• Dentrix (3 years)
• Excel (8 years)
• Microsoft Outlook
Contact this candidate