Technical Support Engineer

Moinuddin Mohammed

AL NAHDA-*, DUBAI Mezneh Tower 806.

056-*******/ +919********* **********@*****.***

TECHNICAL SUPPORT ENGINEER:

Summary:

A skilled IT Support Engineer with 10 years of experience in troubleshooting hardware, software and user support.

I am confident that I will effectively contribute to your team and the Organization Beside my certifications in ITIL v4 Foundation, MCITP (Windows Server 2008) MCSE, CCNA, my technical expertise includes using ticketing systems, remote tools, Microsoft 365 and active directory.

Proven track record in providing excellent customer service, maintaining IT infrastructure, and contributing to network and system security. Seeking to leverage my skills and experience in a challenging IT environment.

Cyber Security ISC2 2024 Diploma in Hardware and Networking: KEY COMPETENCIES

Desktop Support /

Helpdesk / Service Desk Remote Support Tools

Problem-Solving &

Troubleshooting

End-User Training &

Support

Attention to detail Customer

Communication

Windows OS & MAC

Administration

Networking &

Infrastructure

Management

Skills

Documentation &

Reporting

Incident Management Active Directory

Management

ITIL Framework

Understanding

Microsoft 365 SLA Adherence Proactive and

Collaborative

PROFESSIONAL EXPERIENCE:

VoIT: As Sr. IT Engineer Start Date: 23 April 2024 till date

• Supporting individual users and providing day-to-day support on request

• Supporting ERP users

• Adding employees in the biometrics and creating access ID cards

• Responsible for IT stock inventory

Giving support to individual users through team viewer/any desk INAYA FACILITIES MANAGEMENT SERVICES LLC (NOV 2021 to FEB 2024) IT Admin

• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.

• Provided onsite and remote support to site offices across UAE

• Oversaw daily performance of computer systems and SERVERS

• Maintained 250+ computers, including configuring and monitoring. Worked with vendors to cut Equipment costs by 20%.

• Installed 350+ laptops, desktops, and all peripheral devices during the company-wide upgrade.

• Installed, configured, tested and maintained operating systems, application software and system Management tools.

• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software, for networks supporting 200+ users

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external users

• Resolved issues related to operational components for LAN, WAN and Voice Systems

• Reviewed and analysed security logs to determine and alleviate network threats

• Configured new systems and protocols according to strict company guidelines and employee Preferences

• Oversaw development and maintenance of organization computer systems and intranet

• Designed and implemented System Security and Data Assurance.

• Setting up new users and management of security, passwords, and backup.

• Managing AD and monitor server performance.

• Provide support, including procedural documentation and relevant reports.

• Properly escalate unresolved queries to the next level of support.

• Set up Users’ Desktop/Laptop and Avaya IP Phone Devices

• DHCP and DNS server roles and features are configuration, management, and troubleshooting.

• Blocking websites in windows local host file and third-party software for end-users

• Monitoring Bandwidth usages and providing network statistics.

• Monitoring and generating report PRI connection for end-users T-Tek, Madhapur (JULY 2020 -OCT 2021)

IT Admin

• Installation, configuration, maintenance, and troubleshooting of LAN devices like ISP routers and Intermediate Devices like routers and switches.

• Installing, configuring, managing, and troubleshooting Microsoft Windows 7, Windows 8, Windows

Server 2003, Windows Server 2008, and Windows Server 2008 R2.

• Set up Users’ Desktop/Laptop and Avaya IP Phone Devices

• DHCP and DNS server roles and features are configurations, management, and troubleshooting. Blocking websites in Windows local host file and third-party software for end-users

• Installed laptops, desktops, and all peripheral devices during the company-wide upgrade.

• Installed, configured, tested, and maintained operating systems, application software, and system Management tools

SERVEU LLC (Nov 2010 - May 2019)

IT Administrator

• Monitoring and administrating of over 80+ systems

• Assembling and disassembling the system and troubleshooting the hardware components.

• Installation, configuration, maintaining and troubleshooting of LAN Device like ISP Router and Intermediate Device like router and switch.

• Installing, configuring, managing and troubleshooting Microsoft Windows7, Windows 8, Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2.

• Installation, configuration, maintaining and troubleshooting of domain controller and additional Domain controllers.

• Assigning the IP address for end users.

• Adding and managing computers, creating users and groups using active directory.

• Configuring, implementing, maintaining and applying Group Policy to users make access rights.

• Create software deployment for domain users using group policy.

• Sharing folders, planning and assigning NTFS permissions and disk Quota as per requirements. Administrating and monitoring system performance, internet user activity, disk space, and memory.

• Handling with remote desktop connections.

• Installing and configuring ticket raising tool for user update query.

• Installing and configuring web-server with web applications.

• Installing and configuring the Cisco router and ISP router.

• Maintaining secret passwords and security for sharing files and folders. Make protection for Systems installing and update maintain the antivirus software Dresher International Group, UAE (March 2005 - Jan 2010) IT Support

• Installation, configuration, maintenance, and troubleshooting of PCs, laptops, and Printers

• Supporting individual users and providing day-to-day support on request

• Supporting ERP users

• Adding employees in the biometrics and creating access ID cards

• Responsible for IT stock inventory

• Giving support to individual users through team viewer/any desk Education:

Bachelor of Computer Applications (Mar 2002- July 2005)

Diploma in Hardware and Networking (Feb 2000 -Jan 2003)

ITIL V4 /MCITP (Windows Server 2008)

MCSE (Windows Server 2000)

CCNA /

Cyber Security ISC2 2024 Diploma in Hardware and Networking:

Projects:

• Installed and deployed new systems and IT equipment’s at Abu Dhabi Airport Project

• Dubai RTA Project (14 SYSTEM)

• DXB Airport (Site Office)

• Etihad Museum 18 SYSTEM

• Emirates NBD (Site Office 38 SYSTEM)

Achievements & Awards:

Best employees of the month

Employee of the year

Spot awards

Interests:

ACTIVITIES: Cricket, Football, and Badminton Played as Cricket Captain for Team SPARTANS in Year of Zayed Cricket Tournament, Dubai 2018 Reference:

• Antony Tomy - INAYA LLC

Call center in charge

Antony.tomy@inaya. 056*******

• Sudhi Vishnu - INAYA LLC

MEP Operations in charge

*****.******@*****.** 056-*******

Personal details:

• Passport details: P2851892

• Dubai driving license number: 1155804

• Status: Married

• DOB: 23/04/1977

Travel History: Dubai 12 years / Europe 1 month / Australia 1 month.

Contact this candidate