Customer Service A Part-Time

PATRICIA ROBINSON

**** ********** **** 614-***-**** *********@*****.***

Professional with excellent management, problem solving and communication skills. Currently seeking a part-time position in a position in an industry with room for growth and personal and professional development.

PROFESSIONAL EXPERIENCE

Kroger, Upper Arlington, OH

Worked in Meat and Seafood Department, as customer service and working the evening shift.

VOLUNTEERS OF AMERICA, Upper Arlington, OH

Worked as Cashier, Hanging clothes. putting clothes in the proper places. CENTRAL OHIO UROLOGY GROUP, Worthington, OH-Patient Portal Manager Managed the enrollment of all group patients into the Patient Portal. Answered, routed or proactively dealt with all matters to the Patient Portal. Successfully managed process of locating patient medical records and results per re- quests.

CORESOURCE, Dublin, OH - Client Billing Auditor

Reviewed Client billings to verify accurate completion. Produced reports showing PPO’s and Stop Loss carriers Trained new employees on company processes

Received award for process idea

GREATWEST HEALTHCARE, COLUMBUS, OH 43585 Claims Specialist Managed office workflow to optimize operational performance. Supervised workers in day-to-day claims activities. Established and maintained claims policy and evaluating customer concerns. Reviewed business assets to contain costs and minimize loss. Actively contributed and liaised between numerous departments with the organization as needed.

CIGNA HEALTHCARE, Richmond VA Quality Reviewer

Project management in planning, coordinating, and overseeing facilities' compliance with applicable governmental regulations, internal policies and procedures. Reduced expenses by accurately adjudicating according to negotiated amounts, having recovered almost $100K in less than a year.

Contributed to the identification of claim error trends. Applied strategic planning to anticipate operational issues.

REFERENCES AVAILABLE UPON REQUEST