Customer Service Territory Manager

Nicholas Binetti

Lodi, N.J. ***** / *************@*****.*** / 201-***-****

EDUCATION

B.A. Psychology 05/2000

Montclair State University Montclair, NJ

GPA: 3.4

EXPERIENCE

Uber Technologies / Driver 09/2022 - Current

●Customer Service

●Ability to handle diverse passenger needs

●Resolve Issues or concerns the customer may have

●Ensure a positive passenger experience

Territory Manager / Mohawk Industries, Pompton Plains NJ 05/2017 – 07/2022

●Responsible for driving sales and building customer relationships within the NYC and Bronx area

●Develop and Implement Sales strategies

●Manage Sales team with 8 associates working under me

●Analyze data and identify new business opportunities

●Meeting sales targets and training new sales representatives

Sales Manager / CDS Xerox- Little Falls, NJ 07/2013 - 05/2017

●Handling a base of 250 customer accounts

●Leading a developing a Xerox Sales team consisting of 6 representatives

●Hiring, training, and developing new sales representatives

●Performed office duties such as answering phones, scheduling appointments, checking on customers, and ordering/restocking supplies

VOLUNTEER WORK

Hoboken Homeless Shelter, Hoboken, N.J.

●Aide in the preparation of food donated to the shelter

●Help to serve breakfast, lunch, or dinner to the residents of the shelter

●Assist in cleaning the facility and in laundering the residents clothing and bedding

Community Food Bank, Hoboken, N.J.

●Assist in the organizing and packing of donated goods

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