Customer Success Service Agent

Amanda Francis

**.**********@*****.*** 929-***-**** Jamaica, NY www.linkedin.com/in/amandaf127 SUMMARY

Goal-driven sales professional with 4+ years of experience in inside and outdoor sales across retail, non-profit and entrepreneurship. Proven track record of exceeding sales targets, driving customer success, and building strong client relationships through virtual platforms. Proficient in CRM tools, remote communication, and adapting sales strategies to meet client needs in a fast-paced, remote environment. SKILLS

● Virtual Presentations & Demos

● CRM Tools (Salesforce)

● Cold Calling & Email Campaigns

● Pipeline Management

● Objection Handling

● Negotiation & Closing

● Customer Relationship Management

● Remote Collaboration Tools (Zoom, Slack, Teams)

WORK EXPERIENCE

Ember Charter School, Brooklyn, NY

Partner Oct 2024- Present

● Assisting students with homework.

● Supervising as they play/participate in other programes after school.

● Support my team however I can to ensure students safety and growth. Dubai National Air Travel Agency (DNATA), JFK, NY

Ground Service Agent Nov 2023 - May 2024

● Efficiently categorize mail by zip code, ensuring accurate and timely distribution.

● Provide support in the loading and unloading of cargo aircraft, maintaining safety and operational standards.

Open Solutions, NY, NY

Sales Agent May2023 - Oct 2023

● Delivered high-quality customer service by taking orders, packaging, and serving meals, alongside training new staff members.

● Utilized cash handling and communication skills to contribute to a team-oriented environment and was recognized for potential leadership through the manager training program. Amanda Francis

Target, Valley Stream, NY

Guest Associate June 2021 - Feb 2023

● Enhanced customer satisfaction by providing attentive service, including greeting guests, offering assistance, and facilitating efficient checkouts and returns.

● Maintained store presentation and cleanliness by organizing aisles and completing regular audits to ensure a welcoming shopping environment.

● Supported cross-functional team efforts by providing backup in various departments during peak periods, ensuring seamless operations.

EDUCATION

William Cullen Bryant High School

Astoria, NY Sep 2018 - June 2022

Advanced Regents Diploma with honors, college credits and multiple scholarships. Laguardia Community College

Long Island City, NY Sep 2020 - May 2022

Some credits

Queens College

Flushing, NY Aug 2022 - May 2026

CSI Degree

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