Social Media Customer Relationship

Elizabeth Lindberg

Lake Forest, IL

224-***-**** *************@*****.***

Summary

Dedicated professional with demonstrated leadership skills and a strong background in customer relationship management. Proven ability to thrive under pressure while effectively adapting to new challenges. Aiming to leverage expertise in enhancing customer satisfaction and driving company growth. Skills

● Team Leadership & Supervision

● Payroll Management

● Event Coordination & Setup

● Training & Development

● Process Improvement &

Procedure Implementation

● Vendor Management & Supplier

Relations

● CRM & Salesforce Expertise

● Problem-Solving &

Troubleshooting

● E-Commerce & Social Media

Marketing

● Customer Relationship

Management

● Community Engagement &

Networking

Experience

12/2023 - Current

HES Grayslake, IL

Director of Facilities

● Directed daily and scheduled cleaning operations across multiple education centers, ensuring high cleanliness standards while managing custodial, maintenance, and supervisory staff for optimal service delivery.

● Assessed staffing needs, allocated resources effectively, and prepared work schedules; managed biweekly payroll and ensured compliance with policies and contracts.

● Conducted facility inspections, addressed cleanliness issues, and coordinated event setups while maintaining strong working relationships with students, faculty, staff, and visitors.

● Developed training programs, evaluated employee performance, and implemented new procedures to improve service quality and operational efficiency.

● Managed supply inventories, vendor relationships, and budgets for cleaning equipment and materials; analyzed data and prepared reports to assess and meet facility management objectives.

05/2020 - 12/2024

Sugar & Sage Co. Grayslake, IL

Owner

● Founded and managed all aspects of a successful small business specializing in custom and gourmet cookies, overseeing product development, marketing, sales, and operations.

● Developed and executed business strategies, including market research, pricing, and promotional campaigns, leading to a 25% increase in sales year-over-year.

● Managed financial operations, including budgeting, forecasting, and cost analysis, while ensuring profitability through efficient inventory management and cost control.

● Directed product production, ensuring consistent quality control, recipe development, and fulfillment processes, while maintaining strict adherence to health and safety standards.

● Built and maintained strong customer relationships, handling customer inquiries, feedback, and special orders, fostering customer loyalty and repeat business.

● Coordinated all aspects of local and online sales, including marketing via social media, e-commerce platforms, and community events, increasing brand visibility and customer base.

12/2017 - 01/2021 Paylocity Schaumburg, IL

Administrative Assistant

● Delivered exceptional internal customer service support to a national team of sales representatives, cultivating a flexible and approachable leadership style to foster strong team relationships.

● Managed the new-client onboarding process, ensuring accurate and efficient entry of client information into databases while maintaining high standards of data integrity.

● Leveraged expertise in CRM and Salesforce to troubleshoot issues, assist sales team members with paperwork, and implement solutions to prevent recurring challenges.

● Led the culture department in organizing team-building events to enhance camaraderie, improve work-life balance, and foster positive working relationships.

● Facilitated communication between sales representatives and internal departments to align on objectives, promote collaboration, and ensure smooth operations across teams.

Education and Training

_ College of Lake County Grayslake, IL

Associates of Arts General

References

References available upon request.

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