LASHANDA TUCKER
DALLAS, TEXAS 75237
**************@*******.***
Skills
Problem- Solving, Data Entry, Technical, Negotiation, Dispute,Time Management Detailed Oriented, Customer Service, Claims Handling and Processing, Rehabilitation Knowledge of Regulations, Medical Terminology, Analytical, Communication Experience
April 2013 - PRESENT
Citizens Bank, Irving Tx - HM POST CLOSING REMOTE
● Document Prep and Review (Review loan documents, ensuring they are accurate)
● Settlement Scheduling (Contact closing agents to schedule settlements)
● Quality Control ( Perform quality control checks on loan documents to ensure compliance and accuracy)
● Funding Reports ( Prepare daily funding reports)
● Backup Support ( Providing backup for other specialist within department) January 1999 - January 2003
National Healthcare Resources, Dallas Tx - Workers Comp Claims Examiner
● Analyze and process worker’s comp claims
● Negotiate settlement of claims and pay
● Pay claims according to rules and regulations
● Process complex claims
● Calculate and pay benefits due, approves all claim payments
● Coordinate vendor referrals
● Frequently communicate with all appropriate parties
● Use appropriate cost containment techniques to reduce overall cost of claims March 1995- December 1999
Southwestern Life, Dallas, Tx- Policy issue clerk
● Prepare and issue policy documents via online
● Verify all information is accurate and compliant
● Process new applications, verify payment made
● Verify signatures match
● Verify Dr if Death policy is on MIB
2
Education
September 1995
El Centro College