Customer Service High School

April Butler

901-***-**** mailto:*******@*****.*** • *****.**********@******.***

Professional Summary

Goal–driven with excellent work ethic, highly organized, and detail oriented

Fun, energetic and easy to work with

Strong in customer service and staff management

Strong knowledge of event planning

Strong in time management

EDUCATION

The National Phlebotomy Association, Inc. Washington, DC Certified Phlebotomist Technologist – 2023

Certification Number 20-0084Y23

Phlebotomy Training, Cleveland, MS Certificate of Training Phlebotomy Technician – 2023

Certificate Number 20-004PI16

Madison S. Palmer High School, Marks, MS Diploma 2004

WORK EXPERIENCE

Roise’s At Heart Care 1267 Main Street, Southaven, MS 38671 November 2024 – Present

PCA

Assist patients with daily activities

Check vitals

Assist with bathing

Draw and collect blood samples

ImmunoTek Bio Center 3100 Goodman Rd., Horn Lake, MS 38637 December 2023 – May 2024

Phlebotomist/DCT

Perform disconnects

Restock carts with supplies

Draw and collect blood samples

Check blood pressure

Check Hematocrit, iron levels and weight

Octapharma Plasma 7124 Winchester Rd., Memphis, TN 38125 August 2023 – December 2023

Phlebotomist

Perform disconnects

Restock carts with disconnect and connect supplies

Draw and collect blood samples

True Medical Testing 8727 Northwest Dr. Suite B, Southaven, MS 38671 June 2023 – August 2023

Drug Screen Collector/Phlebotomist

Collect Urine specimens

Administer shots

File paperwork

United Diagnostic Lab Part-Time 8727 Northwest Dr. Suite B, Southaven, MS 38671 August 2022 – August 2023

Office Assistant

Answer the phones and greet incoming patients

File paperwork

Draw/collect blood

Horseshoe Casino 1021 Casino Drive, Robinsonville, MS 38664 July 2022 – May 2023

Security Officer

Ensuring the safety of guests and employees

Check guests’ ID’s before entering

Monitor activity on the floor

Check for signs of suspicious behavior

Respond to emergencies as they arise

Future Electronics 4150 Old Airways Blvd, Southaven, MS 38671 September 2020 – September 2021

Trainer

Support and mentor new employees

Liaison with managers to determine training needs and schedules

Core Civic Correctional Facility 19351 US Hwy 49 N, Tutwiler, MS 38963 April 2019 – September 2020

Correctional Officer

Supervise activities of inmates

Ensure inmates meet security and safety standards

Report on inmate conduct

Bolivar County Correctional Facility 2792 Hwy 8, Cleveland, MS 38732 March 2018 – April 2019

Correctional Officer

Supervise activities of inmates

Ensure inmates meet security and safety standards

Report on inmate conduct

Oxford Health Care 350 Highway 6 W, Batesville, MS 38606 January 2015 – March 2018

PCA

Assisted patients with activities of daily living including eating, bathing and dressing

Followed individualized care plans for patients

Monitored patient stability by checking vital signs, weights and recording information.

Delivered passionate support and assistance to patients and family members

Woods Bakery (Business Closed) 1190 W South Side Dr., Decatur, Il 62521 February 2011 -February 2013

Supervisor

Supervise five plus employees

Inventory bakery products to prepare for production

Greeted and took customer orders and payment

Isle of Capri 777 Isle of Capri Parkway, Lula, MS 38644 February 2010 - January 2011

Cocktail Waitress

Greets and welcomes guests

Pleasantly takes orders from the casino guests and writes down for accuracy

Thorough knowledge of the casino food and beverage selections

Gold Strike Casino 1010 Casino Drive, Robinsonville, MS 38664 August 2010 – December 2010

Housekeeper

Thoroughly cleans public areas, rooms, and restrooms

Replenish supplies in guest rooms

Interacts with guests while cleaning rooms

Bally’s Casino 1450 Jackpot Blvd, Robinsonville, MS 38664 January 2006 – May 2006

Hostess/Cashier

Greet guests as they enter

Act as a liaison between the guest and the business

Sell gambling chips and pay out jackpots

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