Cyber Security Call Center

Akira Booker

**************@*****.*** Atlanta, Georgia

PROFESSIONAL SUMMARY

Hard-working professional with 7.5 years of experience and a proven knowledge of conflict resolution, multi-site call center management, and customer service. Aiming to leverage my skills to successfully fill the Management role at your company.

SKILLS

Microsoft Word Excel Power Point Excellent communication skills Strong Leadership Organizational Skills Cyber Security

EXPERIENCE

SHIFT SUPERVISOR, Morrow, GA

Waffle House, January 2022-April 2025

• Managed store closing and opening procedures to ensure safety and security.

• Assisted customers with inquiries, orders and complaints in a timely manner.

• Trained new employees in job duties, safety protocols, policies and procedures, and company culture.

• Demonstrated ability to manage a team of employees and ensure successful shift operations.

• Participated in leadership meetings to develop new policies and procedures. PHLEBOTOMY SPECIALIST, Fayetteville, GA

Piedmont Healthcare, May 2021-February 2025

• Participated in continuing education programs related to phlebotomy practices and procedures.

• Managed multiple tasks simultaneously in a fast-paced environment while maintaining accuracy.

• Accurately identified patient information on labels prior to collection of specimens.

• Drew blood from capillaries by dermal puncture, such as heel, and finger stick methods.

• Disposed of biohazard materials in accordance with applicable laws and standards. COMMUNICATIONS MANAGER, Atlanta, Ga

Grady Memorial Hospital, March 2015-May 2019

Developed and implemented strategic communication plans to promote organization's vision, mission, and core values.

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• Analyzed customer feedback data to identify areas of improvement in communication strategies.

• Executed crisis communication planning and management to effectively manage organizational crises. CYBER SECURITY, Atlanta, GA

Coursera

Provided technical guidance to IT security personnel in the development and implementation of cyber security systems and processes.

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Developed training materials related to cyber security topics such as incident handling procedure, threat assessment methodology.

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• Tracked latest developments in cyber security landscape and proposed changes in existing policies accordingly. EDUCATION

BACHELOR OF SCIENCE (B.S.) IN BIOLOGY, AL

Jacksonville State University, May 2016

CERTIFICATIONS

• Basic Life Support • Phlebotomy

• Electrocardiogram Technician

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