Technical Support Engineer

Aqeel Ahmed

Mobile: 976-***-****/ 750-***-****

Email: *********@*****.***.

*.*******@*****.***.

Objective:

To explore all avenues within a corporate framework that offer greater opportunities for me to further enhance my career prospects – opportunities that provide scope for blending theory and practical experience to add value to the organization, its people and its customers.

Work Experience: Roles and Responsibilities:

Company name: Kaseya software india pvt Ltd.

Designation : Senior Engineer ( NOC Service).

Duration : September2024- December2024.

JOB PROFILE:

Azure - User creations and Group Management in Azure Active Directory (Entra ID).

Implement and Manage IAM Policy and Access Management through Role Base Access Controls.

Configuring & Creating Resource Group, Subscription, Virtual machines, Disk.

Creating Virtual Machine in Availability Set & Availability Zone.

Connect on Premises AD with Azure AD using AD Connect and Achieve SSO.

Deploy the patch.

Migration From on Premises Physical Server to Azure Cloud.

AD migration from windows server 2012 R2 to 2022.

Company name : Connectwise LLP.

Designation : Technical support Engineer II.

Duration : July2016 - September2024.

JOB PROFILE:.

Managing windows server 2003, 2008 & 2012, 2016 Domain Active Directory Environment.

Managing Exchange server 2007,2010 & 2013,2016 Domain Exchange Environment.

Configure file servers and AD domain controllers.

Co-ordinate with the vendors to help in resolving any AD and Exchange server problem.

Administration of Access Rights, File & NTFS Sharing.

Also working on UAT & power shell.

Configure and managed AD, DNS & DHCP server.

Working on patch ( SCCM).

Troubleshooting of Exchange Servers Issues Exchange store dismounted, Mail Flow issue, Active-sync issues, back-pressure issue.

Hyper-V failed to start, paused and critical state. Also work on disk space related issue.

Experiencee of VMware Esxi, vSphere, VCenter, and VMware workstation.

Excellent record keeping and data-maintained abilities.

Provide the Client support trough (Internet, chat, calls and ticketing tool etc.).

Company name: Ixora Global services Pvt. Ltd.

Client Company: Concentrix Daksh Services India Pvt. Ltd.

Designation : System Admin.

Duration : November 2014 - July 2016.

JOB PROFILE:

Managing windows 2003 & 2008 Domain Active Directory Environment.

Managing and creating OU&GPO for Domain Users.

Creating GPO as per company & policy Requirement.

Administration of ADDS, AD, DNS, & DHCP.

Configuring and, Managing 2k8 file server.

Configuring of outlook 2007, 2010 and MS OFFICE 365.

Working on Windows XP, 2010, 2011.

Tivoli Provisioning Manager (11.0) and PGP Encryption.

Company name: CalibeHR services Pvt. Ltd.

Client Company: HDFC Limited

Designation : Back office Executive.

Duration : February2014 - June2016.

Technical skill:

Operating systems : WINDOWS XP, WINDOWS 7, Familiar with UNIX.

Programming Languages: C, C++, VB6.0, C#, Web Designing (HTML, ASP)

Database : SQL 2000, MS Access.

Software Packages : MS-Office.

Final Year Project:

A project worked on Hotel Management System.

Front End VISUAL BASIC 6.0.

Back End MS ACCESS database.

Academic Qualification:

A.P. College of Commerce and Economics Bachelor of science (Information Technology).

Bandra Urdu High School & Jr. College Higher Secondary Certificate.

Bandra Urdu High School Secondary School Certificate.

Additional Course:

Cisco Certified Network Associate.

Microsoft Certified Solutions Associate 2012.

Microsoft Azure. (Attari Classes).

Personal Details:

Father Name HAQEEQ AHMED.

Date of Birth 19 May 1987.

Nationality Indian.

Marital status Married.

Gender Male.

Address Room No. C/17 New Chawl Palwadi Nawab Nager Dharavi Cross Road Mahim East Mumbai 400017.

Strengths:

Excellent oral and written communication skills.

Strong ability to reach goals.

Process Enhancement.

Excellent problem-solving abilities.

Proven ability to extract, gather and use data effectively.

Hobbies:

Interaction with people.

Listening to Music, Singing.

Travelling.

Languages Known and Spoken:

English, Hindi, Marathi, Urdu.

Extra-Curricular Activities:

Have participated in various events held at college & inter college level.

I hereby declare that the above given information is correct to the best of my knowledge.

DATE : / /2025 [ Aqeel Ahmed ]

PLACE: MUMBAI SIGNATURE

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