It Support Information Security

Innocent Cofie Tornyewo

**** ****** **** ****, *********** OH 45241

Cell: 908-***-**** Email:***********@*****.***

PROFESSIONAL SUMMARY

I am a bright, talented and ambitious IT support technician and information security expert with a strong technical background and 16 years military service with Ghana Armed forces as an IT technician. I am self- disciplined and have the ability to work with the minimum of supervision due to my sixteen years’ experience. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.

AREAS OF EXPERTISE

Electro-mechanical Repairs

AC/DC Power & Digital/Analog Circuitry

Field Services Operation & IT Support

Configuring and troubleshooting of TCP/IP,LAN/WAN, DNS, VPN and Active Directory Services.

Microsoft Office 360

Electrical Test Equipment (Multimeters, Oscilloscopes)

Customer Service & Communication

Technical Troubleshooting & Diagnostics

Installation & Upgrade Support

Operating Systems: Mac, Linux, Windows

Hardware and Software Troubleshooting

CAREER EXPERIENCE

IT Technician (Hardware and network) VHF&HF Radio Technician <2007 - 2023> Ghana Armed Forces

• Utilized remote access tools to provide remote support for users.

• Implemented and maintained efficient and secure network infrastructure.

• Faultfinding, maintenance, installation and repair service of IT equipment including printers, Desktop computers, Laptops, tablet computers, scanners, networks active directories and network printers.

• Diagnosis of desktop, application, networking and infrastructure issues.

• Installation and configuration of routers and access points.

• Providing 1st/2nd line support to users.

Debug Technician

Jabil Florence Kentucky

Performs testing and examination of servers in order to identify and repair complex faults.

Utilizes specialized equipment in order to perform detailed troubleshooting.

Analyzes failure data received for testing equipment.

Communicates findings to manufacturing and engineering teams for any process improvements.

May perform other duties and responsibilities as assigned. EDUCATION

BA Information Studies

University of Ghana

CERTIFICATIONS

Towers computer ltd - Ghana

Computer hardware/network A+ And N+

48 field Engineer Training School - Ghana

Diploma in Electrical Engineering Technology

Innobuzz Knowledge solution

Certified Information Security Expert

OTHER CERTIFICATES

United Nations Department of Safety and Security

Preparing for Active Shooter incident

Advance security in the field

Basic security in the field

Information Security Awareness

MINUSMA Tetra Radio Training for Operators

• Certificate of participation in training on pension processing system and procedures of government of Ghana by controller and accountant general’s department.

• ICT training for selected military personnel by GIFEC.

• Information Security Awareness.

• CERT GH (computer emergency respond team)

Contact this candidate