Operations Manager Retail
Resume:
Joel Pospychala, Retail Operations Manager
Chicago, 60007, US, 815-***-****, ****.**********@*****.***, https://bold.pro/my/joel%2Dpospychala%2D250430173759/515r SUMMARY Dynamic Retail Operations Manager with over 14 years of experience in team leadership and customer engagement. Proven track record in enhancing team performance at Asurion and Sprint, achieving high customer satisfaction through effective training and mentorship. Successfully supervised a diverse team, driving results through strategic collaboration and innovative problem- solving. Ready to leverage strong leadership skills and industry experience to contribute significantly to operations efficiency and staff development. WORK EXPERIENCE
03/2017 – Present In Store Supervisor, Asurion Chicago, USA Supervised a team of technicians focused on repairing and troubleshooting cell phones.
Provided leadership and mentorship to my immediate team and district, ensuring customer satisfaction and technical excellence. Collaborated with leadership to institute strategies that enhance team performance and elevate customer engagement.
Coached team members and actively listened to peers, gathering innovative ideas that drove results and optimized service delivery. 01/2003 – 03/2017 Tech Manager, Sprint Chicago, USA Championed teamwork among staff, providing robust support to achieve sales and repair objectives.
Trained and mentored staff, attaining optimal performance and expected results.
Maintained a professional, organized, and secure environment, fostering employee morale and patron satisfaction.
Enhanced customer satisfaction by swiftly resolving disputes, maintaining open lines of communication, and ensuring premium quality service delivery.
EDUCATION
1988 – 06/1992 Crystal Lake Central
High School Diploma
Crystal Lake, USA
SKILLS Staff supervision Customer service
Inventory management Operations management
Team building and leadership Multitasking
Organization Coaching
Collaboration Communication
REFERENCES Samuel Hadden
In Store Coach, Asurion
Odai Jaber
Field Quality Analyst, Asurion
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