Relationship Manager Sales
Resume:
Eric Dearth
Kirtland, OH *****
eric.dearth**@gmail
To obtain a challenging position with a professional based company where I will promote team efficiency, profitable growth, and the quality service interests of the company. Authorized to work in the US for any employer.
Work Experience
Lead Workflow Manager
AllianceOne Inc. – Maumee, OH April 2023– Present
- Distributed workload, monitors production and participates in work as necessary.
- Coordinated with other work areas as required to ensure compliance with service standards and regulatory deadlines.
- Resolved exceptions and problems of a more routine nature, referring more complex problems to supervisor or manager as necessary.
- Prepared reports recorded and performance monitoring informing management of operational activities.
- Provided work direction and training to staff.
- Maintained knowledge of products, services, and systems in assigned area.
- Scanned highly sensitive documents into the computer system for different organizations.
- Bulk uploaded new work into our company SharePoint to ensure future work was available. Customer Relationship Manager/ Trainer (Mortgages) AllianceOne Inc. – Maumee, OH March 2020 – April 2023
- Built professional relationships with clientele to modify mortgages, refinance and set deferral options.
- Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.
- Diligent and detail-oriented -- thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan from preapproval to closing.
- Computer savvy in MS Office Suite and proprietary mortgage-processing software.
- Conforming & Nonconforming Loans, FRMs, ARMs, GPMs, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural Development Loans
- Advanced in utilizing Salesforce and Share Point programs. Sub-Contractor (COVID)
Owner – Eastlake, OH November 2007 – Present
• Built professional relationships with my clients due to great communication and organization.
• Custom built furniture such as dining tables, end tables, coffee tables, floating frames, and bed frames.
• Advanced math skills due to measurements and fittings.
• Designed all my projects using Microsoft programs and CAD software. Sales Manager
1st Source Servall - Parma, OH July 2018 to November 2019
• Determine annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results.
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories, projecting expected sales volumes and profit for existing and new products.
• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
• Establish and maintain a permanent relationship with clients and others affiliated. Analyst
Alliance Data - Reynoldsburg, OH October 2012 to July 2018
• Application processing that included the running of credit bureaus and issuance of credit accounts based on credit scores and decline notices with reason remittance.
• Ensuring quality & accuracy of client statements and inserts using CIT
• Troubleshooting and issue remediation of issues; PS, MBS and Swing Arm machines
• Analysis of work volume to delegate work to FLA and MBS operators to ensure that UPS SLA (Service Level Agreements) are met.
• Assure proper legal statement levels for inserts and mail are complying.
• Data entry, correlation, calculations, and validation using excel.
• Safety instructor and Trainer for new hires and operators
• Team liaison for vendor engagement and escalation to Pitney Bowes Education
Villa Angela-St. Joseph
2005
Cuyahoga Community College
2023-present
Cyber Security
Additional Information
SKILLS:
-Microsoft Office
-Excel
-Power Point
-Outlook
-60 WPM
-SalesForce
-SharePoint
Professionally esteemed by employers and peers for my organization and ability to pick things up quickly through hands on learning and application of Quality Assurance practices. Continually striving to challenge myself and learn more to further my skill set. Highly detail oriented, self-motivated and goal driven.
Contact this candidate