Customer Service Administrative Support

ABDULLAH RAAD ALMOUSA

● **** KANEFF CRES, MISSISSAUGA. ON. L5A4B6 ● ********@******.*** ● 647-***-**** SUMMARY

Motivated and adaptable professional with diverse experience across customer service, sales, construction, and administrative support. Proven ability to thrive in fast-paced, client-focused environments such as specialty fitness, skilled trades, barista and automotive sales. Trilingual in English, Arabic, and Turkish, with excellent interpersonal and communication skills. A consistent track record of exceeding customer expectations and meeting sales targets. Hands-on experience in both team-based and independent roles, with a solid foundation in health, wellness, and human performance backed by academic training in Kinesiology at York University. Known for a strong work ethic, attention to detail, and a commitment to delivering high-quality service in every role. EXPERIENCE

General Labourer, H&S Construction. — 2025

● Construct and install interlocking stone pathways, patios, and driveways with attention to precision, drainage, and durability.

● Build and repair wood and metal fences, including setting posts, framing, ponds and gate installation.

● Design and execute custom backyard layouts, incorporating landscaping, decking, and outdoor structures.

● Operate hand and power tools safely and effectively, including saws, drills, tampers, and compactors.

● Read and interpret blueprints, site plans, and measurements to execute builds accurately.

● Coordinate materials, tools, and logistics to complete projects efficiently and on schedule.

● Communicate clearly with clients and team members to ensure high-quality workmanship and customer satisfaction.

● Maintain clean and organized worksites, adhering to safety protocols and minimizing hazards.

● Adapt quickly to changing tasks or weather conditions to keep projects on track. Barista, Matari Coffee and Co. Mississauga, ON. — 2024 - 2025

● Provided high-quality customer service in a fast-paced specialty coffee environment, building rapport with regular customers and maintaining a welcoming atmosphere.

● Operated and maintained professional espresso machines, grinders, and brewing equipment in line with health and safety standards.

● Trained and mentored new team members, supporting a collaborative team culture and efficient workflow.

● Handled daily cash and card transactions accurately using POS systems; balanced register and prepared end-of-day financial reports.

ABDULLAH RAAD ALMOUSA

● 3695 KANEFF CRES, MISSISSAUGA. ON. L5A4B6 ● ********@******.*** ● 647-***-****

● Managed high-volume periods efficiently, multitasking between drink preparation, order-taking, and restocking.

● Maintained cleanliness and organization of the workspace to ensure compliance with hygiene and safety regulations.

● Supported promotional events and product launches, contributing to increased customer engagement and sales.

General Labourer, May’s Group Inc. — 2023 - 2024

● Assisted skilled tradespeople in day-to-day construction tasks, including site preparation, material handling, and equipment setup

● Maintained clean, organized, and safe work environments in compliance with safety regulations and job site protocols

● Supported various trade operations (e.g., carpentry, electrical, plumbing) by delivering tools, preparing materials, and ensuring smooth workflow

● Communicated with site supervisors and team members to coordinate tasks efficiently and meet project deadlines

● Gained hands-on experience in residential and/or commercial construction, enhancing problem-solving and technical knowledge

● Operated power tools and machinery adhering to safety standards at all times Sales Associate, LA Fitness, Mississauga ON. — 2022 - 2023

● Promoted gym memberships and services by understanding client needs and effectively communicating benefits, resulting in consistent monthly sales

● Conducted tours of the facility for prospective members, showcasing amenities and creating a positive first impression

● Maintained relationships with new and existing members, providing support with membership plans, billing inquiries, and account updates

● Collaborated with team members to meet daily and weekly sales targets, contributing to overall location performance

● Utilized CRM systems to track leads, follow up with prospects, and manage member retention strategies

● Participated in outreach campaigns and local marketing efforts to drive new business and increase brand visibility

ABDULLAH RAAD ALMOUSA

● 3695 KANEFF CRES, MISSISSAUGA. ON. L5A4B6 ● ********@******.*** ● 647-***-**** Sales Assistant, Certified Pre-Owned Cars, Etobicoke — 2020 - 2021

● Perform daily operations of office administration and clerical duties including: Answering phone lines, scheduling appointments, data entry, mailing supplies, ordering supplies and client relations

● Assisted sales and provided objective input regarding vehicle

● Met sales quota every quarter by providing exceptional customer service to each client

● Completed closing of a sale by writing up the Omvic required Bill of Sale

● Used spreadsheet software to perform basic mathematical, tracking, verification and logging functions Sales Associate, Fitness Depot, Mississauga, ON. — 2019 - 2020

● Provided expert advice to customers regarding fitness equipment, including home gym setups, strength training, and cardio machines

● Conducted personalized product demonstrations, explaining features and benefits to help customers make informed purchasing decisions

● Achieved monthly sales targets by understanding customer goals and matching products to meet their fitness needs

● Supported inventory management and restocked products to ensure the store was fully stocked and organized at all times

● Assisted in creating engaging promotional displays to highlight new products and seasonal offers, contributing to increased sales

EDUCATION

York University, Toronto ON. — Kinesiology Degree, 2024

● Developed a strong foundation in human anatomy, biomechanics, and physiology through coursework and labs

● Gained practical experience in health promotion and behavior change strategies, with a focus on improving client outcomes and communication skills

● Applied critical thinking, teamwork, and research skills in group projects focused on physical health, rehabilitation, and wellness

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate