Customer Service Representative

Kinnari Patel

Bensalem, PA ***** 267-***-**** **********@*****.***

Summary

Detail-Oriented receptionist with 15+ year of experience in customer service. Efficient in performing the administrative and front-desk task of large-scale offices. Diligently provides a high level of commitment to ensure positive experiences and achieve optimal results.

Education

High School Diploma with 2 years of Collage

June '92- June '96

Experience

Atlantic Diagnostic Laboratories, LLC, Client Service Representative

Sep '20 – Current

Operate multi-line phone system, serving as point of contact for ~60 phone calls daily.

Answer telephones and give information to callers and take the messages.

Operate office equipment, such as fax machines, copier, or phone system.

Setup and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.

Proactively respond to email inquiries within 24 hours of receipt

Create, update, and coordinate appointments to ensure accurate data recorded in patient management.

Follow opening and closing procedures as outlined by office guidelines

Walmart, Customer Service

Nov '06 – Sep '20

Greet customers and ascertain what each customer wants or needs.

Maintain Knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Open and close cash registers, performing task such as counting money, separating charge slips, coupons, and vouchers.

Balance currency, coin and checks in cash drawers at the end of shifts, and calculate daily transactions.

Skills

Outlook

Multi-line Phone System, Phone call direction

Reminder Calls

Staff Meeting

Business Operation Understanding

Business Communication

Customer Inquiries

Positive Attitude and Energetic

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