Customer Service Account Manager
Resume:
Anna Ellington
Darien, GA *****
********@*****.***
Work Experience
Account Manager
Beat insurance services-Tx
Present
I am in charge of working old accounts to get customers cheaper rates or a package plan. I also take new customer information and quote them in the rated and certain insurance companies. Take care of underwriting request, mortgage request.
Claims Representative
WNS Global Services-Darien, GA
May 2023 to Present
Help people file all the claims and provide contact information. Or any information that an insured or vendor would need.
Insurance Sales Agent
The General Auto Insurance-Remote
December 2022 to April 2023
I handled in bound sales calls to quote and run the mvr reports and clue reports as needed. Would explain all coverages to the insured and help to find discounts. Bind the policy and collect all signatures and any pictures or underwriting that was needed. Was licensed in 38 states when left that job. Licensed Insurance Agent
FLINSCO-Florida City, FL
April 2022 to December 2022
Was responsible for inbound sales calls. Worked with AcuAuto Rater and had several companies to place the business with. Would do the quotes and answer all questions. Bind the policy and then get all signatures as well as any underwriting that needed to be done. Licensed Insurance Agent
Southern Harvest Insurance Agency-Brunswick, GA
January 2008 to April 2022
I was office manager and was responsible for all employees schedules. The handling of the office reports. I also took all deposits to the bank and was the only allowed to deal with cash. We had over 50 different companies at the time in Auto, Commercial, Homeowners, Motorcycle. I have experience working with Allstate as well as Farmers insurance. We had an individual goal for sales and calls that were meant daily. We had to make 50 outbound calls a day as well as answer all incoming calls and work renewals for customers to see if we could move them and save them some money. We also visited car dealers and built local relationships.
Education
High school diploma
Wayne County High School - Jesup, GA
July 1996 to August 1999
Skills
• Computer skills
• Inside sales
• Microsoft Excel
• Sales
• Recruiting
• Insurance sales
• Phone Etiquette
• Retail sales
• Cold calling
• Data Entry
• Data entry
• Warm calling
• Time management
• English
• Sales support
• Management
• Lead generation
• Communication skills
• Salesforce
• Typing
• Leadership
• Talent acquisition
• Cash handling
• Cash register
• Phone etiquette
• Customer service
• Outbound sales
• Negotiation
• Windows
• Underwriting
• Microsoft Outlook
• Call center
• Organizational skills
• Google Docs
• Insurance Verification
• Telemarketing
• Microsoft Office
• Insurance Sales
• Property and Casualty Insurance Licenses
• Office management
• Data analysis skills
• Purchasing
Certifications and Licenses
Personal Lines License
Driver's License
October 1999 to October 2029
Property & Casualty License
October 2009 to October 2025
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